Technical Field and Service Representative
Technical Field & Service Representative
Melbourne | Field-Based Role | Company Vehicle Allowance + Bonus
Are you a hands-on technical professional who enjoys solving problems, building customer relationships, and working independently in the field?
We're partnering with a global organisation that delivers cutting-edge chemical solutions, automated equipment, and technical services to some of Australia's leading healthcare, hospitality, industrial, and commercial operations.
Due to continued growth, an opportunity exists for a Technical Field & Service Representative to join their Victorian team.
This is an autonomous, customer-facing role combining technical troubleshooting, preventative maintenance, relationship management, and field service support across a diverse customer portfolio.
The Opportunity
As the Technical Field & Service Representative, you'll be responsible for managing customer service requirements across your allocated territory, ensuring equipment performance, customer satisfaction, and operational excellence.
You'll spend your time visiting customer sites, maintaining and troubleshooting equipment, conducting testing and inspections, managing inventories, and providing technical advice to customers.
No two days are the same.
One day you may be troubleshooting equipment and resolving technical issues, while the next you could be conducting preventative maintenance, servicing customer accounts, or identifying opportunities for improvement.
Key Responsibilities




Conduct scheduled service visits across customer sites
Maintain and troubleshoot automated dispensing and dosing equipment
Diagnose and resolve mechanical, electrical, and operational issues
Perform system inspections, testing, calibration, and preventative maintenance
Monitor equipment performance and recommend improvements
Manage customer inventories and ordering requirements
Complete service reports and maintain accurate records
Build strong relationships with existing customers
Provide technical support and training where required
Assist with equipment installations and upgrades
Identify new opportunities within existing accounts
Work closely with internal sales and technical teams to deliver exceptional customer outcomes
About You
We're interested in speaking with candidates who enjoy working in the field and have strong technical troubleshooting skills.
You may come from backgrounds such as:
Field Service Engineering
Industrial Maintenance
Mechanical or Electrical Trades
Water Treatment
Chemical Processing
Food & Beverage Manufacturing
Industrial Equipment Maintenance
Automation & Controls
Manufacturing Operations
Technical Service & Support




Skills & Experience
Experience servicing, maintaining, or troubleshooting industrial equipment
Strong mechanical and/or electrical aptitude
Ability to diagnose faults and implement solutions
Excellent customer service and communication skills
Highly organised with strong reporting and administration skills
Comfortable working autonomously across a designated territory
Strong safety focus and attention to detail
Competent with Microsoft Office and mobile technology
Valid Australian Driver's Licence
Highly Regarded
Experience working with pumps, dosing systems, fluid handling equipment, valves, PLCs, controls, or automation systems
Chemical, water treatment, hygiene, laundry, food processing, or manufacturing industry experience
Trade qualification or technical background
Equal Opportunity and Diversity
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy.
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📌 Technical Field And Service Representative (Victoria)
🏢 Experis
📍 Victoria