The purpose of this position is to manage, plan and direct all service activity within our customer base in the Managed Services Environment – with a particular focus on the Electrical (UPS/DC/Electrical Infrastructure) aspects.
This includes the activities of Sub-Contractors and Vertiv Teams.
Achieve sales targets and manage expenditure within budget and ensure the company image is maintained and upheld at all times.
Ensuring commonality of process and field deployment where this is required.
Key Responsibilities
Operational Execution
Manage the day-to-day electrical operations of our key accounts.
(UPS, DC and Electrical) electrical systems from incoming switchboards, transfer switches and generators, through to the rack outlets.
Oversee maintenances and conduct power/capacity audits (DC/UPS and electrical for capacity planning) Nationally.
Manage Generator building load tests.
On Call Roster every second week or as required as per staffing requirements and availability.
Co-ordinate activities to ensure SLAs are met.
Raise CRQs in ITSM.
Manage the activity of third-party contractors.
Preparation of monthly reports and financial forecasts.
Attendance at monthly meetings with key customers to review SLA performance.
Weekly operations meeting to address grass roots operational discussions/ actions and compliance.
Provision of electrical quotations to ensure consistency.
Building and maintaining close relationships with customer.
Able to travel interstate when and if required.
(25%)
Continuous Improvement
Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business.
Working actively with the Managed Services Manager.
Planning,



Process and Reporting:
Work collaboratively with the Managed Services Manager to develop short- and long-range business plans.
Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance.
Proactively work with cross functional key stakeholders to identify and address business improvement opportunities.
WHS, Workplace & Quality:
Comply with all Work, Health & Safety, Environment and Quality obligations
Actively promote safety in the workplace
To assist the Finance division in resolving accounts payable issues.
Employees reporting to Incumbent
Currently no Direct employees report into this position
Main contacts within Company
Market Unit Leadership Team
ANZ Services Team
Project Management Team
National Service Sales Manager
Business Development Managers
Technical Support Group
Finance
Main contacts outside the Company
Customers
ContractorsSuppliers
Education/Qualification
Trade or Engineering qualifications desirable
Specialist Knowledge
Servicing Critical Infrastructure in a 24/7 environment
Previous experience with Data Centre or Telecommunications sectors would be an advantage
Previous exposure to a service project management environment
Exposure in the Electrical Contracting Service Industry
Exposure to switchboard design and maintenance will be highly regarded
Practical Experience
High level interpersonal and negotiation skills
Sub-Contractor Management
Business Process Improvement
Service management
Forecasting & financial acumenProject managementPersonal Characteristics
Communication skills
Collaboration
Leadership skills
Business acumen
Problem solving skills
Customer Service
Agility
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📌 Managed Services Electrical Supervisor (New South Wales)
🏢 Vertiv
📍 New South Wales