The Infrastructure Engineer will be a key technical support resource in all aspects of Infrastructure BAU support and operations within the APAC & HK regions.
This role will be assisting with various BAU related activities within the on premise and cloud environments in APAC & Hong Kong.
This person will also be providing support and guidance to the Mumbai Hub (GCC) teams as required.
Whilst support services are delivered from a separate team largely located in our Mumbai Hub, the Infrastructure Operations Team (APAC) would be called in to provide incident support and mentoring for the Support Team as when and where required.
12 month Fixed term contract role with potential extension or become permanent
Parramatta based office location
Key Accountabilities and Main Responsibilities
Operational Management
Evaluate, select and manage technical solutions to meet the business requirements.
Manage the day to day Infrastructure Operations from a capacity, availability and risk management perspective;
Provide full infrastructure support of the various business units across MUFG Pension & Market Services and any subsidiary as required
Design, develop and support standard MUFG Pension & Market Services IT infrastructure to meet business requirements
Provide technical support to assist in the resolution of Infrastructure related incidents
Provide a technical escalation point for 3rd parties in the ongoing support and management of the IT infrastructure
Provide a technical lead as required to own and manage the delivery of IT infrastructure projects as directed
Participate in the delivery of technical solutions for other IT infrastructure projects as required
Provide technical support for escalated Severity 1 and 2 issues as required
Provide technical support services to other project teams as required
Provide front line Network support to group wide network infrastructure.
Ensure audit and compliance protocols are reviewed and complied with.
Provide technical input into Crisis/Incident Management as required.
Any service requests or incidents must be responded to within SLA and resolved as soon as possible.
If the error cannot be resolved, it must be escalated to software and hardware vendors in a timely manner
People Leadership and Governance and Risk
Act as senior technical escalation point for all Infrastructure Engineers located in Mumbai
Ensure all work adheres to appropriate change management, audit and compliance protocols
Provide input into the DRP, BCP and annual audit process
Ensure procedural and architecture documentation is maintained and updated accordingly.




Formal Training and certification are required as agreed with the IT Manager to address any documented skill-gap areas
Experience & Personal Attributes
3-5 years experience with Window Server Operating Systems *****, ****, **** and ****) and Hypervisor technologies (VMWare, Nutanix and Hyper-V)
Azure Cloud experiencewith sound understanding of ITIL
Exposure to Infrastructure Architecture principles and documentation
Understanding and appreciation for a disciplined IT approach to incident, problem and change management
Good organisational skills with the discipline to complete daily operational tasks accurately and consistently
Have a 'Can-Do' and 'Challenger' attitude and take initiative on continuous improvement
Excellent Verbal and written Communication Skillsand ability to deal with busy, high pressure situations
Happy to work in a 24/7 support environment
Self-starter with the ability to work autonomouslyas well as works well within a team environment.
Highly Professional approach and Customer Focused
Ability to approach technical issues and problems in an analytical and solutions focused manner
Highly Desirable
Experience in VM migration projects/initiatives
Experience working on the Nutanix hypervisor platform
Essential Qualifications
Appropriate post graduate Degree (or equivalent) in Computer Science/Information Technology.
Some of our Employment Perks
Flexible and Hybrid Working - enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self‐paced learning, including educational assistance support
Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively.
We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.




We know that diversity drives better client outcomes, continuous improvement, and growth.
Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and up-to-date technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
About the Team
Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security.
It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.
We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices.
By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.
MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values.
We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized.
We believe diversity drives better client outcomes, improvement, and growth.
Join us on the MUFG Pension & Market Services journey to achieve our full potential.
We treat everyone fairly and equitably, regardless of diverse characteristics.
Candidates must have the relevant work rights.
Successful applicants must complete background screening before employment.
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