Manage ongoing daily operations, sales and high-volume stock management within the specialist department
Report to the Operations Manager and Complex Manager
Lead and develop a team of 20+ team members
Perform duty manager responsibilities, including opening and closing the store
Build team capability in Best Experience and Safety Culture & Compliance
Manage team engagement, performance management and recognition
Roster and strategically plan the team to deliver the service promise
Drive department sales through merchandising and monitoring key metrics
Action customer feedback to improve the end-to-end customer experience
Own department stock accuracy, adjustments, replenishment discipline and loss prevention processes
Monitor and measure customer service levels
Liaise with Merchandising, Store Leadership, Health and Safety teams and suppliers
Work a minimum of 1 in 3 weekends and some public holidays
Requirements
Must be age 15 or over to apply
Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
Experience with safety and wellbeing leadership
Experience with specialist products preferred
Strong leadership and influencing skills
Ability to lead and inspire a large team of 20+
Ability to develop teams through coaching, engagement, performance conversations and recognition
Ability to champion a safe and secure workplace and ensure compliance with policies and procedures




Experience opening and closing a store and supporting smooth trade across weekdays and weekends
Understanding of KPIs and customer expectations
Ability to deliver effective rostering and strategic planning
Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
Must be able to work a minimum of 1 in 3 weekends and some public holidays
Background checks may be required, including police, employment, medical and qualification checks
Core Competencies
Demonstrates strong leadership and team development capabilities, with a focus on safety culture, compliance, and customer experience management.
Proficient in sales performance, stock management, and effective rostering within a high-volume retail environment.
Highest-signal resume keywords
Team Leadership
Sales Performance Management
Safety Culture & Compliance
Merchandising Knowledge
Customer Experience Improvement
ATS Optimization Keywords
Hard Skills
Stock Management
Sales Metrics Monitoring
Rostering
Performance Management
Loss Prevention
Opening and Closing Procedures
KPI Understanding
Customer Feedback Actioning
Strategic Planning
Soft Skills
Leadership
Influencing
Coaching
Engagement
Recognition
Industry Keywords
Retail Industry
High-Volume Customer-Focused Organisation
Specialist Products
Health and Safety Compliance
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📌 Department Manager (Toowoomba)
🏢 Jobtailor
📍 Toowoomba