Service Desk Coordinator | Melbourne - Near Tullamarine Airport
Want to be in the thick of the action, work with a great technical team and enjoy a short commute?
A leading communications and technology contractor is looking for a Service Desk Coordinator to join its team near Tullamarine Airport.
Why Consider It?
Step up from IT Supportinto Service Delivery & Technical Operations.
Work with Engineers & Techniciansacross real-world technology infrastructure.
Career Progressioninto Service Delivery, Technical Coordination or Operations.
5 days on-sitenear Tullamarine Airport withparking provided.
$80K–$90K + Super.
The Role
Reporting to the Service & Systems Manager, you'll be at the centre of the operation, coordinating between clients, technicians, engineers, suppliers and Managed Service Providers.
You'll:
Manage Service Desk tickets from logging through to resolution.
ProvideLevel 1 technical supportand escalated complex issues.
Coordinate technicians,



suppliers and external service providers.
Assist with preventative and corrective maintenance.
Maintain service records, procedures and documentation.
Ensure tickets are progressed within agreedSLA requirements.
Support out-of-hours service coordination when required.
Work with Operations and Engineering to improve service delivery.
What We're Looking For
IT Support, Service Desk, service coordination or similar experience.
Strong troubleshooting, organisation and communication skills.
Experience with ticketing/service management systems —Jira preferred.
Robust Microsoft Office skills.
A proactive, customer-focused approach.
Someone who wants tobuild a career beyond traditional IT support.
This is an excellent opportunity for someone in IT who likes to be in thick of the action!
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📌 Service Desk Coordinator (Melbourne)
🏢 Austcorp Executive Recruitment
📍 Melbourne