Troocoo
Troocoo are supporting a key Queensland Government client to recruitmultipleCustomer Experience Officers (AO2) across contact centre, front counter and administration teams.
This is a high-volume recruitment campaign and an excellent chance for candidates with strong customer service, call centre or administration experience looking to gain or continue their experience within Queensland Government.
Key Details
$***** per hour + super
Full-time hours | Monday to Friday
Agency labour-hire contract: 14/09/2026 – 06/11/2026
High potential for extension
South Bank location (primary) + potential for travel to Greater Brisbane region
Group interviews onsite at South Bank - Thursday 27 August
About the Role
As an AO2 Customer Experience Officer, you will join a high-performing customer service environment, supporting customers across multiple service channels.
Team placement will be determined following interview, and candidates must be open to working across any of the below:
Contact Centre:High-volume inbound calls, enquiries and customer support
Front Counter:Face-to-face customer service, transactions and student support
Applications:Application processing, data entry and outbound enquiries
Key Responsibilities
Managing high volumes of customer enquiries via phone and/or face-to-face channels
Providing accurate information,
advice and resolutions
Processing applications, requests and system updates with a high level of accuracy
Handling customer interactions with empathy, professionalism and efficiency
Working within established KPIs and service level targets
Maintaining accurate records across multiple systems
About You
To be successful, you will ideally bring:
Experience in customer service, contact centre, administration or retail environments
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced, high-volume environment
High attention to detail and data accuracy
Confidence navigating multiple systems and technology
A flexible approach and willingness to work across different customer service teams
Candidates on working holiday visas are encouraged to apply
Mandatory Requirements
Be available to attend a group interview onsite at South Bank on Thursday 27 August
Be fully available for the entire contract period from 14 September to 6 November ****
Be able to provide two professional references
Be willing and able to successfully complete a Criminal History Check (CHC)
Be open to placement across any of the available teams
Be able to travel to Brisbane locations as required
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