For over 25 years, AfterDark Technology has delivered responsive, reliable, and modern technology solutions to mid‐market organisations across Australia and New Zealand.
We partner with leading vendors includingMicrosoft, AvePoint, Veeam, Fortinet, Checkpoint, HP and 3CXto deliver secure, scalable outcomes and exceptional customer experiences.
We are an established, growing MSP with a strong reputation for technical excellence, accountability, and long-term client relationships.
Who We Are
For over 25 years, AfterDark Technology has delivered responsive, reliable, and up-to-date technology solutions to mid‐market organisations across Australia and New Zealand.
We partner with leading vendors includingMicrosoft, AvePoint, Veeam, Fortinet, Checkpoint, HP and 3CXto deliver secure, scalable outcomes and exceptional customer experiences.
We are an establishing, growing MSP with a strong reputation for technical excellence, accountability, and long-term client relationships.
Why Work With Us
We are in a growth phase and are investing in our client-facing leadership capability.
This is an opportunity to step into ahigh‐impact Account Management rolewith genuine influence across client outcomes, service quality, and commercial growth.
At AfterDark, we value:
Reliability and accountability
Listening and continuous improvement
Strong relationships built on trust
We support this through a culture of belonging, inclusivity, and professional respect.
The Opportunity
We are seeking an experienced, proactive, and IT‐focusedAccount Managerto own and grow a portfolio of managed services clients.
This role is central to ensuring our clients achieve measurable value from their technology investments while maintaining strong commercial and operational alignment with AfterDark.
You will be highly organised, confident in front of clients, and comfortable operating autonomously within a structured MSP environment.




Key Responsibilities
Develop and maintainclient technology roadmapsaligned to AfterDark's solution stack
LeadQuarterly Business Reviews, presenting reports and identifying risks, opportunities, and improvement initiatives
Preparebusiness cases and recommendationsfor C‐level stakeholders and decision makers
Act as the primary commercial point of contact for client orders, quotes, and general enquiries
DriveCRM hygiene and data accuracy, including regular refresh prompts
Manage orders, renewals, and follow up on back‐orders
Own and manageclient renewalsend‐to‐end
Support the development and execution ofsales and client growth campaigns
Work closely with Sales, Technical, and Administration teams to ensure consistent delivery
Contribute to the continuous improvement of sales and customer success processes with the Leadership Team
What Success Looks Like
Clear, trusted relationships with your client portfolio
Well‐maintained roadmaps that translate technical capability into business value
Strong renewal performance and identification of upsell opportunities
High-quality, professional communication internally and externally
Consistent process adherence with sound commercial judgement
Requirements
Excellent written and verbal communication skills
Strong ability to quickly learn new systems, tools, and technologies
Analytical mindset with strong attention to detail and process
High level of judgement, discretion, and professionalism
Ability to prioritise effectively and meet deadlines
Proven capability to build relationships at all levels of a client organisation
Experience withAutoTask and IT Quoteris highly regarded
Next Steps
If you see yourself in this role and are excited by the opportunity to make a real impact within a growing MSP, we'd love to hear from you.
Please submit yourresume and a brief cover letteroutlining why you believe you are a solid fit for this position.
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📌 It Account Manager (Queensland)
🏢 AfterDark Technology
📍 Queensland