Support multiple clients - Team providing an opportunity to learn and grow
Offering Best of MSP and internal environment exposure – MSP technology exposure with a lot of client site work – travel using corporate taxi card
Central location near Flagstaff train station offering good work environment
Our client is an established VIC based Managed Service Provider supporting SMB clients.
The company has a significant focus on professional development.
The vision of the company is to honestly help its customers achieve their vision while offering growth opportunities to the team.
The company follows a 100% ownership of client's problem approach and is focused on growing steadily while uplifting the capability of the team simultaneously.
You and another person in the team will be assigned a couple of clients as the Primary and Secondary techs.
Thus, you will be involved in and accountable for everything related to the customers' environment including support, projects, and onsite customer engagement.
The role offers the best of MSP technology exposure while providing 360-degree exposure to manage the internal environments for clients.
The company focuses a lot on in-person support and has a high-touch strategy for the clients.
Thus, you will be working from the office or client's site 4 days a week or traveling to client sites quite frequently from the office.
You will be given a corporate taxi travel card to travel to client sites once you are in the office.
You will only be required to drive to client sites when you are working a full day at a client site.
Role and Responsibilities:
You will be responsible for operating as part of the wider team supporting all customers but predominantly accountable for managing a couple of clients' end-to-end infrastructure and support.




You will work across technology but each ticket or initiative you support for your assigned clients must enable your client to achieve their goals:
A genuine focus on understanding your client's business and helping them achieve their goals
Provide excellent in-person support and also support customers over the phone
Experience supporting multiple clients
Keen interest in technology, gaining fundamental knowledge, and interest in resolving the root cause of the problem
Strategic focus on the impact of your role
Accountable for the technology setting for your clients, managing a wide array of technologies such as Office 365, Azure, OneDrive, SharePoint, Endpoint manager, Veeam, Meraki, Watchguard, Qualys
Experience and Skills Requirements:
At least 4+ years MSP experience supporting multiple customers at the same time
Good experience with Microsoft stack including M365, Auto-Pilot, Endpoint Manager, M365 security, server, etc., and other technologies such as VMWare, Veeam, Meraki, servers, DB, etc.
Outstanding customer service skills and ability to relate to the impact of your role
Excellent communication, customer service, and relationship-building skills
On Offer:
Competitive Remuneration
Good working environment providing a long-term career and learning opportunities
Good exposure to support and projects
Bonus structure
Focus on 1st touchpoint and root cause resolution
Office walking distance from train station & corporate travel cards
How to apply:
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Other titles for this role in other organizations might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer, Managed Services Engineer, Operations Engineer
Location:
IT Infrastructure (Melbourne - Hybrid, certain work from office and certain work from home days in a week)
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📌 Level 2 Support Engineer (Melbourne)
🏢 Appetency Recruitment Services
📍 Melbourne