Job Summary
We are looking for a Sales & Customer Service Officer to join our Canberra Airport & City team on a full‐time basis.
The role involves assisting vehicle rental customers, managing paperwork, upselling products, and maintaining vehicle standards.
Why Join Europcar?
Competitive hourly rate + shift loadings + uncapped incentives
Performance‐based incentive program
Six weeks' employer‐paid parental leave (in addition to government entitlements)
Ongoing training and career development opportunities
Global brand exposure across AU/NZ and beyond
Access same‐day pay via our financial wellbeing partner
Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
24/7 wellbeing support via EAP and the Calm App
Key Responsibilities
Greet and assist customers in renting vehicles based on their preferences and needs
Process rental agreements accurately and efficiently
Promote and upsell additional products and services
Address customer inquiries and concerns promptly and professionally, with a service‐first approach
Achieve or exceed individual and team sales targets
Inspect vehicles before and after rental periods, noting any damages
Maintain knowledge of current promotions, services, and products to support sales efforts
Build strong customer relationships to encourage repeat business and referrals
Detail and clean vehicles to business quality standards
Refuel and transport vehicles
Requirements
Previous experience in sales, customer service or retail
Car rental experience is highly desirable
Excellent communication and interpersonal skills with a customer‐first mindset
Confident using computer systems and technology
Ability to work efficiently in a quick‐paced, high‐pressure environment
Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
Valid Australian driver's licence with a clean driving record
Full working rights in Australia (current and ongoing)
A positive, proactive and team‐oriented attitude
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