Service Desk Coordinator | Melbourne - Near Tullamarine Airport
Want to be in the thick of the action, work with a great technical team and enjoy a short commute?
A leading communications and technology contractor is looking for a Service Desk Coordinator to join its team near Tullamarine Airport.
Why Consider It?
Step up from IT Support
into Service Delivery & Technical Operations.
Work with Engineers & Technicians
across real-world technology infrastructure.
Career Progression
into Service Delivery, Technical Coordination or Operations.
5 days on-site
near Tullamarine Airport with
parking provided
.
$80K–$90K + Super.
The Role
Reporting to the Service & Systems Manager, you'll be at the centre of the operation, coordinating between clients, technicians, engineers, suppliers and Managed Service Providers.
You'll:
Manage Service Desk tickets from logging through to resolution.
Provide
Level 1 technical support
and escalated complex issues.
Coordinate technicians,



suppliers and external service providers.
Assist with preventative and corrective maintenance.
Maintain service records, procedures and documentation.
Ensure tickets are progressed within agreed
SLA requirements
.
Support out-of-hours service coordination when required.
Work with Operations and Engineering to improve service delivery.
What We're Looking For
IT Support, Service Desk, service coordination or similar experience.
Strong troubleshooting, organisation and communication skills.
Experience with ticketing/service management systems —
Jira preferred
.
Strong Microsoft Office skills.
A proactive, customer-focused approach.
Someone who wants to
build a career beyond traditional IT support
.
This is an excellent chance for someone in IT who likes to be in thick of the action!
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📌 Service Desk Coordinator (Melbourne)
🏢 Austcorp Executive Recruitment
📍 Melbourne