Working within the Study Hub environment, you will provide day-to-day, student-facing support and help create a welcoming, inclusive and supportive environment for students.
Key responsibilities include:
Providing introductory academic and study support to students
Assisting students with assignments, study strategies and organisational skills
Supporting students to navigate university systems, processes and services
Providing digital literacy assistance and support with online learning platforms and academic technologies
Assisting students with online research tools and the ethical use of AI
Supporting students who may be first in their family to attend university or unfamiliar with higher education
Providing initial triage and referring students to appropriate wellbeing or specialist services when required
Maintaining accurate student support records using spreadsheets or CRM systems
Supporting workshops, information sessions and student engagement activities
Assisting with promoting Study Hub activities and building student engagement
Supporting networking and peer initiatives that foster a sense of community within the Study Hub
Contributing to a welcoming and inclusive study environment that supports student success and wellbeing
Working in accordance with relevant University policies, procedures, confidentiality requirements and higher education legislation
About You
We're looking for a confident and student-focused learning support professional who enjoys working directly with students and can provide practical guidance in a welcoming and inclusive environment.
You'll bring:
Experience in student support, learning support, academic support, higher education,



adult learning or a similar environment
Strong communication and interpersonal skills, with the ability to build rapport with a diverse range of students
Confidence providing introductory academic, study and organisational support
Strong digital literacy and confidence navigating online learning platforms and university systems
The ability to explain information clearly and support students who may be unfamiliar with higher education
Strong judgement and the ability to recognise when students require referral to specialist or wellbeing services
The ability to work independently and confidently in a student-facing workplace
Strong organisational skills and attention to detail
A collaborative and inclusive approach to supporting students and contributing to Study Hub activities
Previous experience in student support, learning support, academic support, higher education, adult learning or a closely related environment
Demonstrated ability to provide practical study, learning or digital support to students or learners
Strong communication and interpersonal skills
Confidence working independently in a student-facing environment
Strong digital literacy and ability to navigate online systems and platforms
Availability to work on-site at the Broadmeadows and/or Epping Study Hubs
What's on Offer
Casual opportunity through to the end of semester
Potential for further casual work during future busy periods
On-site, student-facing environment
Opportunity to support students and contribute to their university experience
Work within a supportive and inclusive Study Hub environment
Opportunity to make a meaningful contribution to student success
#J-*****-Ljbffr

📌 Learning Support Advisor (Melbourne)
🏢 Dixon Appointments
📍 Melbourne