Southern Cross Care NSW & ACT – Epping NSW
At Southern Cross Care (NSW & ACT), We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.
About the Role
The Role – Full Time based at our Epping Head Office.
We're looking for a detail-oriented and customer-focused Home Care Billing & Claims Officer to join our Revenue & Billing team. This role is ideal for someone who enjoys working with complex financial processes, thrives on accuracy, and wants their work to contribute directly to meaningful outcomes for clients and their families.
Reporting to the Revenue & Billing Team, you will manage billing, claims processing and client account administration, ensuring compliance with government funding requirements and organisational standards.
You'll collaborate with Home Care teams, Finance, Rostering and Systems teams while liaising externally with Services Australia, healthcare providers, contractors and client representatives.
Key Responsibilities
Revenue, Claims & Funding Management
Manage Medicare claiming through the Services Australia portal
Prepare and upload claim files and complete refund reviews within required timeframes
Process client movements, supplements and budget adjustments
Review travel fees and funding allocations
Investigate and resolve claim rejections, payment variances and anomalies
Billing & Financial Administration
Prepare and issue invoices and statements for private and brokerage clients
Maintain accurate client records and financial data in AlayaCare
Process termination refunds and exit payments in accordance with legislation
Support annual fee updates and system enhancements
Assist with account reconciliations and revenue reporting
Compliance & Quality Assurance
Ensure compliance with aged care funding requirements and organisational policies




Conduct regular audits and quality checks to maintain billing accuracy
Support internal and external audit activities
Identify risks, errors and opportunities for process improvement
Client & Stakeholder Support
Respond to billing and account enquiries with professionalism and empathy
Assist Service Advisors with budget and fee-related enquiries
Provide guidance and support to internal stakeholders during process changes
About You
You're someone who enjoys accuracy, problem-solving and working collaboratively. You can manage competing priorities, meet deadlines and confidently communicate financial information to a range of stakeholders.
You'll ideally bring:
Personal Attributes
High attention to detail and accuracy
Collaborative and solution-focused mindset
Resilient and adaptable in dynamic environments
Solid communication skills to explain complex financial concepts
Education and Experience
Minimum 2 years in finance, billing, or claims processing
Experience with client budgets and reconciliations
Exposure to aged care, health, or government-funded environments (Desirable)
TAFE or tertiary qualifications in Accounting, Finance, or Business (Desirable)
Skills and Capability
Knowledge of Support at Home funding or willingness to learn quickly
Understanding of claims processes and Medicare portals
Intermediate Excel and ability to learn new systems (AlayaCare, Epicor)
Ability to manage competing priorities and deadlines
What's in it for you?
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650




Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Annual leave loading
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over ****courses
Referral Bonus Program
About Southern Cross Care (NSW & ACT)
We are a not-for-profit organisation with a mission to empower older people to 'live life to the full'. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.
We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!
Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.
Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that's not only brighter for our clients and residents but also for every member of our team.
SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace.
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📌 Revenue And Billing Officer - Finance (Sydney)
🏢 Southern Cross Care (NSW & ACT)
📍 Sydney