NEC Corporation Australia is seeking a detail-driven Service Improvement Analyst in Darwin to enhance service quality for NEC's clients, including NT Government. You will monitor ITIL-aligned processes, produce regular performance reports and drive improvements across accounts.
You will have at least 2 years in IT customer service, solid QA and Excel reporting capabilities, and excellent communication to liaise with internal teams and external providers.
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📌 Service Improvement Analyst — Itil & Quality Assurance (Darwin)
🏢 NEC
📍 Darwin
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