NSW Department of Customer Service – Sydney CBD NSW
Annual Salary Range:
$133,348 - $146,945 plus Superannuation
Employment Type:
Ongoing, Full time
Location:
Sydney CBD - close to Museum Station (hybrid). You'll be office-based a minimum of 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.
Drive programs that improve outcomes for injured people across NSW
Are you a skilled program or project professional who wants to make a genuine impact in people's lives?
At the I
ndependent Review Office (IRO)
, you'll help deliver programs that improve how injured people access and experience support within the
NSW workers compensation and CTP schemes
.
This role is ideal for someone who thrives in a
complex, purpose-driven workplace
and is motivated by public sector values of
integrity, trust, service and accountability
.
About the role
As a Senior Program Officer, you will manage a portfolio of projects that deliver
real improvements to services, processes and outcomes for injured people
.
You'll work across a diverse range of initiatives bringing structure, insight and leadership to ensure programs and projects are delivered
on time, on budget and with impact
.
You will manage and monitor the performance of a grants funding program and associated projects to ensure integration and alignment with organisational objectives and optimise outcomes for injured workers.
What you'll do
Lead and coordinate the oversight of the ILARS funding program to ensure it is meeting the program objectives




Lead projects and initiatives to support the delivery of the ILARS funding program
Identify
interdependencies, risks and opportunities
across the program and across interdependent projects and initiatives across the IRO
Ensure strong
governance, reporting and quality assurance
Build trusted relationships with
internal teams and external stakeholders
Use
data and insights
to inform decision-making and track performance
Contribute to
continuous improvement
and better service delivery across the schemes
The role includes managing program governance, risks, stakeholder engagement and continuous improvement initiatives.
About you
You bring:
Experience delivering
programs or projects in complex environments
Ideally, knowledge of
workers compensation, insurance or human services systems
Strong
analytical, communication and stakeholder engagement skills
A commitment to
public sector values and ethical decision-making
The ability to balance
multiple priorities in a fast-moving setting
Be part of a purpose-led organisation improving outcomes for
injured workers and road users
Work in a culture that values
integrity, trust and accountability
Influence programs that drive
system-wide improvements




Collaborate with passionate people committed to
service excellence
Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 4 September **** at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ******.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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📌 Senior Programs Officer (Sydney)
🏢 the original
📍 Sydney