Eye Surgery Associates provides services to a group of highly qualified, experienced Ophthalmologists committed to providing excellence in sub-specialty eye care.
ESA offers a broad range of specialist eye services that respond to the medical and surgical eye care needs of patients across multiple Melbourne locations (East Melbourne, Malvern, Doncaster, Vermont South).
About Eye Surgery Associates
Eye Surgery Associates provides services to a group of highly qualified, experienced Ophthalmologists committed to providing excellence in sub-specialty eye care.
ESA offers a broad range of specialist eye services that respond to the medical and surgical eye care needs of patients across multiple Melbourne locations (East Melbourne, Malvern, Doncaster, Vermont South).
About the role
Reporting to the CEO and leading four Patient Services Managers, you will be accountable for the strategic leadership and delivery of high-quality, patient-centred services across four clinical sites.
You will set the direction for patient services while enabling teams to perform at their best, ensuring patient experience, access and outcomes remain central to organisational strategy.
Working in close partnership with the Executive Manager - Business Operations, you will help build a scalable and sustainable model of care.
This is a strategic and hands-on role for a leader who can translate enterprise priorities into consistent site-level execution while fostering an empowered, accountable and compassionate culture.
What you'll lead
Define and deliver the patient services strategy across all sites, aligned with organisational goals
Improve the end-to-end patient journey, including access, flow and service consistency
Coach and develop Patient Services Managers as capable people leaders who enable their teams to succeed
Build a culture of psychological safety, accountability,



continuous learning and patient-first decision-making
Partner with Business Operations to align workforce, training, systems, governance and operational capability with frontline needs
Use patient insights and performance data to identify trends, guide priorities and drive sustainable improvement
Shape scalable workforce and care models that balance clinical quality, efficiency and sustainability
Lead innovation, change and operational improvement without compromising patient care
About you
You are an experienced healthcare leader who combines strategic thinking with solid execution.
You lead through influence, partnership and coaching, and you are motivated by creating the conditions in which people can deliver exceptional patient care.
Leadership experience in healthcare or a complex multi-service environment
Demonstrated ability to lead both strategy and operations across multiple teams or locations
Proven success improving patient experience, service quality or access at scale
Experience working effectively in collaborative, matrix or shared-accountability structures
An authentic values based leadership style and robust coaching capability
Strong systems thinking, problem-solving, financial and operational acumen
Confidence using data to make decisions and leading teams through change and transformation
Ability to work and travel between multiple sites and support leaders in different locations
A relevant tertiary qualification in Health Management, Business or a related field
Leadership development in coaching or systems leadership will also be well regarded.
Why join ESA?
This is an opportunity to join a respected healthcare organisation and make a visible, organisation-wide impact.
You will work closely with an engaged CEO and Executive team, shape how patient services evolve across four sites, and develop leaders and teams in a supportive, values-driven environment.
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📌 Executive Manager - Patient Services (Melbourne)
🏢 Reid Advisory
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