Join a Great Team with a Proud Australian Brand!
Since ****,Silvan Australiahas been helping farmers, homeowners, and businesses get the job done with high-quality agricultural machinery, rural lifestyle products, and hardware solutions.
As a family-owned Australian company, we're proud of our reputation as an industry leader and the strong relationships we've built over more than 60 years.
We're looking for an enthusiasticCustomer Service Officerto join our friendly National Customer Service Centre inKeysborough.
You'll be joining a close-knit team of four who enjoy working together, supporting each other, and having a laugh while delivering exceptional service to our customers.
Why You'll Love Working at Silvan
Supportive leaders who value your contribution
Flexible working hours with genuine work-life balance
Modern head office with free onsite parking
Staff discounts across the Silvan product range
Employee Assistance Program (EAP)
Casual Fridays
Ongoing training and development opportunities
Opportunities to attend industry trade shows throughout the year
Reliable, long-term career with an established Australian business
What You'll Be Doing
No two days are exactly the same, and that's what makes this role interesting!
As a key member of our Customer Service team, you'll be:
Assisting customers via phone and email with enquiries and orders
Processing customer orders accurately using SAP Business One
Managing orders from placement through to delivery
Keeping customers informed with delivery updates and backorder information
Providing product advice, availability, pricing, and stock information
Supporting customers, dealers, farmers, and members of the public




Assisting dealers with our eCommerce platform and online ordering tools
Working closely with Sales, Warehouse, Production, Purchasing, and Finance teams
Participating in product training and team development sessions
Occasionally travelling to trade shows and industry events
This role operates on a rotating roster between8:00am and 5:00pm, while maintaining a standard38-hour work week.
So flexibile starts at 8.00am -4.06pm or 9.00am - 5.06pm
What Makes You a Great Fit?
You're someone who genuinely enjoys helping people and takes pride in delivering outstanding customer experiences.
You'll ideally bring:
Previous customer service experience, preferably within a manufacturing or product-based environment
Excellent communication and relationship-building skills
A positive attitude and a willingness to learn
Strong attention to detail and accurate data entry skills
The ability to multitask and stay organised in a busy environment
Experience using Microsoft Excel and Outlook
Strong problem-solving skills and a customer-first mindset
A collaborative approach and enjoyment of working within a close team
Bonus Points If You Have:
Experience with SAP
Ability to read parts diagrams
Mechanical, agricultural, horticultural, irrigation, or farming knowledge
Experience supporting dealers, distributors, or technical products
Ready to Grow Your Career with Us?
If you're looking for a role where you'll be valued, supported, and given the opportunity to learn and develop, we'd love to hear from you.
Silvan Australia is proud to be an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcome.
#J-*****-Ljbffr

📌 Customer Service Officer (Melbourne)
🏢 Silvan Australia
📍 Melbourne