Fulfilment Administrator Jobs in Normanton at Sigma Retail Group
WE ARE LOOKING FOR A
FULFILMENT ADMINISTRATOR
Sigma are experts at transforming commercial space.
With over 20 years' experience operating in the fast-paced and dynamic retail sector, Sigma provide a true end-to-end service; from store construction and consolidation to fixture procurement, projects, and mechanical & electrical installation.
Ranked in the top 10% of the **** Sunday Times International FastTrack 200 awards, we've been acknowledged as being one of Britain's fastest growing private companies.
It's our people that make us who we are, and we are proud to have some of the most experienced, knowledgeable, passionate, and dedicated individuals within our industry, at every level in our business.
Sigma is committed to creating a diverse environment and is proud to be an equal opportunities employer.
our business.
Outline of role
Reporting to the Department Manager, the Fulfilment Administrator will provide day-to-day support to the department while delivering a high standard of customer service to both internal and external stakeholders.
A key aspect of the role is to ensure high standards of communication in order to develop and maintain strong working relationships with customers and suppliers.
The successful candidate will be responsible for supporting fulfilment operations, ensuring projects are progressed in line with agreed schedules, maintaining accurate reporting, resolving issues promptly, and taking accountability for their own outputs.
The role also requires working within budgets, monitoring spend and cost savings and managing customer expectations in line with internal processes and service level agreements.
Main responsibilities
Build and maintain excellent relationships with customers and suppliers




Support the successful delivery of fulfilment projects in line with agreed schedules
Manage and prioritise own workload effectively in a fast-paced environment
Ensure accurate order processing, reporting, and administration tasks are completed on time
Work within project budgets and monitor associated spend
Identify and suggest process improvement opportunities
Resolve issues efficiently and in line with SLAs
Provide progression updates and status reports where required
Support the Team Leader/Manager and other departments as needed
Ensure all work is completed cost-effectively and to a high standard
Knowledge and experience required
Previous experience in an administrative or fulfilment support role
Experience managing and prioritising workload effectively
Accountability for own outputs and meeting deadlines
Experience working within agreed budgets and monitoring spend
Issue resolution experience in line with service standards
Strong focus on data accuracy and reporting
Experience meeting customer expectations and service delivery targets
Experience supporting managers and cross-functional teams
Experience with project costings and invoice reconciliation
Experience working with IT systems and Microsoft Office packages
Experience using Sage 200 accounting system (desirable)
Ability to support the training of new team members
Skills required
Hardworking, reliable, and friendly approach
Excellent organisational and time management skills
Strong IT skills, including Microsoft Office packages, particularly Excel




Excellent communication skills, both internal and external
Ability to build rapport quickly with customers, suppliers, and colleagues
Ability to work under pressure and multitask while maintaining quality
Strong problem-solving skills and use of initiative
Excellent attention to detail with accurate data input and a right-first-time approach
Qualifications
GCSE Maths and English Grade C / 4 or above
Benefits:
25 days holiday plus bank holidays
A day's 'birthday leave' to be taken within your birthday month
Prospect to buy or sell up to 3 days holiday*
Opportunity for hybrid working*
Ability to participate in the Octopus EV salary sacrifice scheme*
Ability to participate in the Cycle to Work Scheme*
Employee Assistance Programme
Healthshield cash plan with discounts on high street stores
Free external financial advice – offering support for mortgages, pensions and insurances
Enhanced family friendly pay*
Free tea, coffee and fruit on all sites
Subject to eligibility
Opportunity to be involved with
Group Colleague Board
Quarterly Corporate Events/Charity Involvement
Sigma is committed to providing colleagues with opportunities to progress their career, supported by a range of training and development activities and interventions'
If you think you've got what it takes to join our growing, winning team we'd love you to hear from you.
Company Overview
Established more than two decades ago, Sigma Group has delivered thousands of new and refurbished spaces for major brands, both domestic and international.
Today, we support full, multi-site transformations with in-house capability, thanks to our expert-led teams servicing the UK and beyond.
Title:Fulfilment Administrator
Company:Sigma Retail Group
Location:Normanton
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