TeamHEALTH has an exciting opportunity for a motivated and detail-oriented Quality and Risk Officer to join our team.
Reporting to the Deputy CEO, the Quality and Risk Officer is responsible for leading and supporting continuous quality improvement across all TeamHEALTH services.
This role manages TeamHEALTH's policies, procedures, and processes, ensuring they remain current, evidence-based, and compliant with accreditation and fidelity standards.
Working closely with subject matter experts, the Quality and Risk Officer reviews and updates documentation to promote continuous learning, improve team performance, and increase productivity.
The role also supports Program Managers to implement best practice across services by developing program manuals, standard operating procedures, training resources, and support tools.
By using technology and creative approaches, the Quality and Risk Officer helps improve service consistency, efficiency, and accessibility across TeamHEALTH programs.
Key responsibilities
Maintain the central repository of TeamHEALTH policies, procedures and processes
Review policies, procedures and processes in consultation with subject matter experts to ensure they are up to date, meet accreditation and fidelity standards, are evidence-based, and informed by continuous learning
Support Program Managers with the development of program manuals, standard operating procedures, training and support tools
Leverage technology and innovation to improve access, consistency, and efficiency
Provide support to sites to maintain relevant work, health and safety procedures, including monitoring of site audit completion, first aid and emergency preparedness




Oversee the implementation of TeamHEALTH risk, incident, complaint and compliment procedures, including enterprise-wide risk
Provide secretariat support for, and actively contribute to, the TeamHEALTH Quality and Risk Committee
Design reports and undertake analysis on risk, incident, complaint and compliment trends over time to identify systemic issues
Provide recommendations for appropriate action based on trend analysis
Essential for Position
A strong understanding of quality and risk management and continual service improvement, ideally in the health/mental health/social service sector.
Excellent problem-solving skills and the ability to think innovatively, communicate and work collaboratively with subject matter experts, to identify and implement solutions.
Excellent written communication skills including the ability to develop clear policies, procedures and protocols.
Ability to work independently and with minimal supervision to produce clearly defined outcomes within agreed timeframes.
Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently.
About you
A strong understanding of quality and risk management and continual service improvement, ideally in the health/mental health/social service sector




Excellent problem-solving skills and the ability to think innovatively, communicate and work collaboratively with subject matter experts
Excellent written communication skills including the ability to develop clear policies, procedures and protocols
Ability to work independently and with minimal supervision to produce clearly defined outcomes within agreed timeframes
Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently
A relevant degree or equivalent knowledge relating to information management and quality improvement practices (desirable)
It is a requirement for this position that candidates have or are willing to obtain National Police Certificate that was issued less than two years ago, a current Driver's Licence, NDIS Worker screening and Orientation Module Certificate.
TeamHEALTH recognises the value of experience in all facets of life and work and encourages individuals with a lived experience of mental health challenges to apply.
TeamHEALTH encourages First Nations people to apply for this position.
Level 5 SCHADS salary award range
Part time role: 0.8FTE (32 hours per week), worked over a minimum of four days per week – however there would be the opportunity to work 5 x shorter days
5 weeks of annual leaveeach year
17.5% annual leave loading
Salary packaging
Afriendly, inclusive and flexible workplacethat values our people
Anattractive salary package,negotiated with the successful applicant and commensurate with their qualifications, skills and experience
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📌 Quality And Risk Officer (Australia)
🏢 TeamHEALTH
📍 Australia