Key Account Manager - HVAC AND BMS Products
Business Support Manager / Account Manager
Building Automation | BMS | Service & Projects
Sydney
Not all "account management" roles are created equal.
Some are glorified admin positions with a sales title slapped on them.
This isn't one of those.
This is a role for someone who understands technical service environments, knows how to build long-term client relationships, and can confidently sit between customers, technicians, engineers and delivery teams to keep things moving properly.
Our client is an established independent systems integrator operating across Building Management Systems, smart building technologies, controls and energy optimisation solutions.
They have built a strong reputation through technical capability, responsiveness and long-standing client relationships - not smoke and mirrors.
They are looking for someone who can take ownership of an existing portfolio, strengthen relationships, identify opportunities, coordinate delivery outcomes and become a genuine trusted advisor to clients.
The role sits across account management, service coordination, client engagement and project delivery support.
You'll be dealing with building owners, facilities teams, contractors and internal technical staff daily, so the ability to communicate clearly and keep momentum across multiple moving parts is critical.
What You'll Be Doing
Managing and developing long-term client relationships
Coordinating service delivery outcomes across multiple accounts
Identifying upgrade, optimisation and improvement opportunities
Managing quotations,



tenders and service proposals
Working closely with technicians, engineers and subcontractors
Acting as the key client contact across service and small project work
Supporting workflow coordination and operational delivery
Maintaining CRM/account plans and reporting
Ensuring customers stay informed, engaged and supported throughout delivery
What They're Looking For
You do not necessarily need to come from a pure BMS background.
What matters more is that you understand technical service/project environments and know how to manage customers professionally.
You could come from:
BMS / Building Automation
HVAC service
Electrical services
Mechanical services
Smart buildings
Fire systems
Security integration
Technical facilities services
Industrial controls
The right person will likely have:
Robust client-facing communication skills
Experience managing service-based accounts or projects
Ability to coordinate multiple stakeholdersCommercial awareness
Strong organisational skills
A proactive mindset
The ability to build credibility with both clients and technical teams
Why People Join This Business
Established and respected technical business
Strong client retention and repeat work
Genuine career growth opportunities
Diverse technical projects and service environments
Supportive team culture without corporate theatre
Opportunity to become a key person in the business
If you're someone who likes ownership, enjoys dealing with clients properly, and prefers substance over buzzwords, this is worth a conversation.
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📌 Key Account Manager - Hvac And Bms Products (New South Wales)
🏢 Talon Group
📍 New South Wales