Customer Administration Officer
Hawthorn, Melbourne | Permanent Full time
Are you an experienced customer service or administration professional looking for your next long-term career opportunity?
We're partnering with a well-established Australian business within the automotive aftermarket sector to recruit aCustomer Administration Officerto join their team.
Reporting directly to theCustomer Service Manager, this role has been created as part of a long-term succession planning strategy and offers an excellent opportunity to build a rewarding career within a growing and respected organisation.
This position would particularly suit someone from the collision repair, automotive aftermarket, panel or paint industry looking to transition into a customer-focused office environment while leveraging their industry knowledge.
To set you up for success, you'll spend approximately the first3-4 months based at the company's Altona North Distribution Centre, gaining hands-on exposure to products, operations and customer processes.
This structured onboarding period will provide valuable insight into the business and product range, helping you build confidence when supporting customers and internal stakeholders.
Following this initial training period, the role will transition to the company'sHawthorn office, where it will be permanently based.
The Opportunity
Working within a close-knit customer service team, you'll become a key point of contact for customers, supporting enquiries, order management and administrative activities that contribute to a seamless customer experience.
You'll gain a robust understanding of the business, products and customer base while becoming an important part of the organisation's future succession plans.
Key Responsibilities
Processing customer orders accurately and efficiently
Managing customer enquiries via phone and email




Providing professional customer support and product information
Coordinating with warehouse and operations teams regarding orders and deliveries
Maintaining accurate customer and order recordsAssisting with administration associated with customer orders and accounts
Resolving customer enquiries and service-related issues
Supporting the wider customer service and sales teams as required
Assisting with process improvements and general administrative duties
What We're Looking For
We're looking for someone who enjoys building relationships, thrives in a team environment and takes pride in delivering excellent customer service.
Ideally, you'll have:
Previous experience in customer service, administration, sales support or order processing
Strong communication and relationship-building skills
Excellent organisational skills and attention to detail
A proactive and solutions-focused mindset
Confidence managing multiple priorities
Strong computer literacy and experience using business systems
Experience within thecollision repair, automotive, panel, paint or aftermarket industrywill be highly regarded, but is not essential.
Most importantly, we're looking for someone who wants to build a long-term career, contribute to a high-performing team and become part of the organisation's future growth plans.
Why Join?
Stable and growing Australian business
Succession planning opportunity with long-term career development
Structured onboarding and product training program
Exposure to both operational and office environments
Supportive and collaborative team culture
Opportunity to develop specialist automotive industry knowledge
Hawthorn-based role with long-term career progression
Work alongside experienced leaders and industry professionals
If you're looking for a role where you can develop your skills, build industry expertise and establish a long-term career, we'd love to hear from you.
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📌 Customer Administration Officer (Melbourne)
🏢 Agrifutures
📍 Melbourne