Join a Boutique MSP Where Your Work Actually Matters
WebPal IT is a Melbourne-based Managed Service Provider supporting a diverse range of small and medium businesses.
We're not trying to become the biggest MSP in Melbourne.
We're focused on sustainable growth, long-term client relationships, delivering excellent outcomes, and building a business that our team enjoys being part of.
If you're looking for genuine responsibility, direct client relationships, variety in your work, and the opportunity to influence how things are done, we'd love to hear from you.
About the Role
We're looking for an experienced Managed Services Engineer to join our team.
You'll support a range of client environments across Microsoft 365, Intune, networking, security, and end-user systems.
This is a hands‐on role involving:
Technical support and troubleshooting
Microsoft 365 administration
Intune device management
Onboarding, migration and improvement projects
Documentation and knowledge management
Security-focused administration
Automation and process improvement
Onsite client visits when required
This role suits someone who can confidently manage day‐to‐day technical issues independently while knowing when to elevate or collaborate.
No two weeks are exactly the same.
Essential Requirements
Minimum 12 months' experience working within a Managed Service Provider (MSP)
Minimum 2 years' professional IT industry experience
Australian Citizen or Permanent Resident (PR)
Strong Microsoft 365 administration experience
Hands‐on Microsoft Intune experience
Experience using PSA and RMM platforms
Strong troubleshooting and problem‐solving skills
Excellent written and verbal English communication skills
Current Australian driver's licence
Ability to work independently and take ownership of outcomes
Comfortable working both remotely and onsite with clients
Highly Desirable




HaloPSA experience
Microsoft Entra ID experience
Microsoft Defender and security experience
PowerShell scripting and automation
Project delivery experience
Solid documentation discipline
Experience improving internal processes
Interest in AI, automation and efficiency improvements
You'll Likely Enjoy This Role If You
Take ownership and follow things through
Communicate well with technical and non‐technical people
Enjoy learning and improving
Stay calm under pressure
Prefer solving problems over navigating bureaucracy
Like helping people and building trusted relationships
Enjoy contributing ideas and improving systems
Want to be part of a small team where your input genuinely matters
Value trust, accountability and flexibility
Are looking for stability, responsibility and long‐term contribution within a small team
Our Working Environment
We're a small, experienced team that values professionalism, accountability and common sense.
We trust people to manage their responsibilities, communicate openly, and focus on outcomes.
You'll work closely with the owners of the business and have direct access to decision‐makers.
The role is primarily office and client‐site based during onboarding.
Flexible hybrid arrangements may be available once you're familiar with our clients, systems and service standards.
Candidates located within reasonable commuting distance of our Melbourne office will be best suited to the role.
A Final Note
We're not looking for the perfect engineer.
We're looking for someone who is reliable, accountable, enjoys helping people, takes pride in their work, and wants to be part of a team that genuinely cares about delivering great outcomes for clients.
We're growing carefully and sustainably.
If you're looking for meaningful work, genuine responsibility, and a place where your contribution matters, we'd love to hear from you.
#J-*****-Ljbffr

📌 Managed Services Engineer (Victoria)
🏢 WebPal
📍 Victoria