We are seeking an organised and customer-focused
Customer Care Coordinator
to join an established residential construction business on a permanent, full-time basis.
This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building solid relationships, staying organised and taking ownership of customer outcomes.
Key Responsibilities
Act as the first point of contact for clients following handover
Coordinate the 90-day maintenance process, inspections and required trades
Maintain regular communication with clients at key post-handover stages
Track maintenance requests and follow up to ensure timely completion
Liaise with construction teams, trades, suppliers and contractors to resolve issues
Maintain accurate client records, documentation and maintenance updates
Coordinate weekly maintenance meetings and update relevant systems
Manage reception, incoming calls, visitors, deliveries and general office administration
Prepare handover folders, client gifts and documentation
Maintain office records, databases, keys and vehicle documentation
Assist with meetings, events, toolbox talks and other office activities




Complete general administrative and ad hoc duties as required
Skills & Experience
Minimum 5 years' experience in reception and administration
Previous customer service experience
Strong organisational and time management skills
Excellent verbal, written and interpersonal communication
High attention to detail and a proactive approach
Confident using Microsoft Office and/or Google Suite
Strong problem-solving skills and initiative
Professional presentation and a customer-focused approach
Ability to work independently and as part of a team
Current NSW Class C Driver Licence and access to a reliable vehicle
Cert IV in Administration, Customer Service or a related qualification is desirable
Benefits
Permanent full-time position
Join an established residential construction business
Varied role with a strong focus on customer relationships
Supportive and professional working environment
Monday to Friday, 38-hour working week
Opportunity to work closely with an experienced construction and management team
About the Company
Our client is an established residential construction business with a strong reputation for quality homes and customer service.
The team is committed to delivering a positive client experience throughout the building journey, including providing ongoing support following handover.

#J-*****-Ljbffr

📌 Customer Care Coordinator (Nowra)
🏢 Frontline Recruitment Group
📍 Nowra