Job Description
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Manage ongoing daily operations, sales and high-volume stock management within the specialist department
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Report to the Operations Manager and Complex Manager
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Lead and develop a team of 20+ team members
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Perform duty manager responsibilities, including opening and closing the store
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Build team capability in Best Experience and Safety Culture & Compliance
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Manage team engagement, performance management and recognition
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Roster and strategically plan the team to deliver the service promise
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Drive department sales through merchandising and monitoring key metrics
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Action customer feedback to improve the end-to-end customer experience
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Own department stock accuracy, adjustments, replenishment discipline and loss prevention processes
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Monitor and measure customer service levels
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Liaise with Merchandising, Store Leadership, Health and Safety teams and suppliers
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Work a minimum of 1 in 3 weekends and some public holidays
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Requirementsn
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Must be age 15 or over to apply
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Previous experience leading teams in the retail industry or a large, high-volume customer-focused organisation
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Experience with safety and wellbeing leadership
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Experience with specialist products preferred
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Strong leadership and influencing skills
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Ability to lead and inspire a large team of 20+
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Ability to develop teams through coaching, engagement, performance conversations and recognition
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Ability to champion a protected and secure environment and ensure compliance with policies and procedures
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Experience opening and closing a store and supporting smooth trade across weekdays and weekends
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Understanding of KPIs and customer expectations
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Ability to deliver effective rostering and strategic planning
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Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
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Must be able to work a minimum of 1 in 3 weekends and some public holidays
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Background checks may be required, including police, employment, medical and qualification checks
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Core Competenciesn
Demonstrates strong leadership and team development capabilities, with a focus on safety culture, compliance, and customer experience management. Proficient in sales performance, stock management, and effective rostering within a high-volume retail environment.
Highest-signal resume keywordsn
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Team Leadership
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Sales Performance Management
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Safety Culture & Compliance
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Merchandising Knowledge
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Customer Experience Improvement
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ATS Optimization Keywords Hard Skillsn
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Stock Management
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Sales Metrics Monitoring
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Rostering
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Performance Management
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Loss Prevention
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Opening and Closing Procedures
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KPI Understanding
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Customer Feedback Actioning
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Strategic Planning
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Soft Skillsn
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Leadership
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Influencing
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Coaching
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Engagement
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Recognition
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Industry Keywordsn
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Retail Industry
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High-Volume Customer-Focused Organisation
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Specialist Products
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Health and Safety Compliance
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📌 Department Manager (Toowoomba)
🏢 Jobtailor
📍 Toowoomba