The client support and relationship-building role supports healthcare clients by assisting with workforce coordination, maintaining strong relationships, ensuring service quality, and helping resolve day-to-day staffing issues. The role works closely with recruiters, schedulers, and senior account managers to ensure client needs are met and shifts are filled effectively.
Key responsibilities
Act as a day-to-day contact for allocated clients
Build positive relationships with facility managers and rostering coordinators
Respond to client enquiries and staffing requests
Escalate complex issues to the Senior Account Manager or Operations Manager
Assist with client onboarding and service reviews
Liaise with recruitment and rostering teams to fill shifts
Monitor open shifts and assist with workforce coverage
Communicate staffing updates to clients
Support the management of urgent staffing requests
Maintain accurate CRM and client records
About you
1–2 years' experience in customer service, administration, recruitment, healthcare, or labour hire
Strong communication and relationship-building skills
Excellent organisation and time management
Ability to multitask in a rapid-paced environment
Confident building relationships over the phone and in person
Solutions-focused and able to remain calm under pressure
#J-*****-Ljbffr