Job Description
At Suncorp, we're passionate about supporting our people and creating great learning experiences that help our teams succeed. We're looking for an organised and motivated Learning Operations Officer to join our team, someone who can provide high-quality administrative support, manage competing priorities, and build strong relationships with stakeholders.
At Suncorp, we're passionate about supporting our people and creating great learning experiences that help our teams succeed. We're looking for an organised and motivated Learning Operations Officer to join our team, someone who can provide high-quality administrative support, manage competing priorities, and build strong relationships with stakeholders.
As a Learning Operations Officer, you'll play an important role in supporting the smooth delivery of learning across Suncorp. You'll coordinate learning, provide system and administrative support, respond to enquiries, maintain accurate records, and work closely with our Learning and People teams to deliver a seamless experience for our employees.
What You'll Do
Provide reliable administrative and operational support across learning programs and activities
Coordinate learning logistics including bookings, materials, communications, travel, catering, payments and other delivery requirements
Manage learning enquiries and provide timely, helpful support to employees and stakeholders
Complete administration within learning systems
Maintain accurate learner information, records, documentation, and other learning data
Follow established processes and procedures to ensure consistent and high-quality service




Work collaboratively with key stakeholders in within the team and across Suncorp
Contribute ideas to improve processes, simplify ways of working, and enhance the learning experience
What You'll Bring
Experience in an administrative, operations, customer service, or shared services environment
Solid attention to detail and a commitment to delivering accurate, high-quality work
Excellent organisation and time management skills, with the ability to manage competing priorities
Clear and confident written and verbal communication skills
A strong customer service mindset and a practical approach to resolving enquiries
Ability to build positive working relationships with a range of internal and external stakeholders
Confidence working with systems and a willingness to learn new technology and processes
A proactive and collaborative approach, with the ability to work independently and as part of a team
Why You'll Love Working At Suncorp
Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.
Here's What We Offer
Annual leave, flexible leave, personal leave, loyalty leave,



and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working with a blend of office and home-based work
A strong focus on work-life balance
Staff discounts with more than 400 leading Australian retailers
Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
Reward and recognition programs
Ongoing learning, career development and internal progression opportunities
Join one of Australia's most trusted and inclusive employers
Opportunities to get involved in community initiatives and volunteering programs
Please note: Benefits may vary depending on role, level and location.
Why you'll love working with us
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
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📌 Learning Officer (Brisbane)
🏢 Suncorp Group
📍 Brisbane