Customer Care and Experience Manager | National Renewable Energy | $140k + Super
Lead. Transform. Build the future of Customer Care.
1KOMMA5° is one of Australia's leading renewable energy companies, helping households become more energy independent through smarter solar, battery storage and energy solutions. We're combining technology, data and outstanding people to build the energy systems of the future. With more than 80,000 customers nationally and an expanding range of products and services, we're entering an exciting stage of growth.
We're looking for an exceptional Customer Care Manager to lead and transform our national Customer Care function.This is not a traditional customer service management role.You'll lead a knowledgeable team supporting 80,000+ customers and managing around 500 customer tickets each week, while taking the function from reactive support to a proactive, high-performance customer experience operation.
You'll have the opportunity to reshape how Customer Care operates — improving processes, leveraging automation and AI, using data to drive performance and ultimately creating a function that delivers exceptional customer experiences and commercial value.
What you'll do in this role:
Lead & develop the team
Lead, coach and develop a high-performing Customer Care team
Build a culture of accountability, ownership, collaboration and continuous improvement
Develop future leaders and continually lift team capability
Drive an exceptional customer experience
Champion the customer across the organisation
Improve customer satisfaction, loyalty and 5-star reviews
Build a strong first-time resolution culture
Identify recurring customer issues and eliminate their root causes
Make Customer Care proactive
Develop proactive monitoring and customer communication strategies
Identify system and product issues before customers need to contact us
Shift the function from "waiting for customers to contact us" to "contacting customers before they need to"




Drive automation & operational excellence
Identify and automate repetitive processes
Improve ticket routing, prioritisation and workflows
Develop self-service and knowledge management solutions
Use AI and technology to improve productivity
Establish meaningful KPIs and use data to continuously improve performance
You'll ideally bring:
Proven experience leading customer service, customer care or customer operations teams
A track record of building high-performing teams
Exceptional coaching and people leadership skills
Experience managing high customer volumes and operational complexity
A genuine customer-first mindset
Strong understanding of first-time resolution and customer experience
Experience improving processes and implementing automation
Confidence using data, KPIs and reporting to drive performance
Strong commercial awareness
The ability to lead change and bring people with you
A dynamic, energetic and hands-on leadership style
A natural instinct to ask: "How can we do this better?"
Renewable energy experience is not essential. Leadership capability, customer operations expertise and the desire to build something better are what matter most.
What success looks like in this role:
Customers love dealing with us
— satisfaction and 5-star reviews increase
Problems are solved first time
— repeat contacts and escalations decrease
We're proactive
— we identify and resolve issues before customers contact us
The team gets better as we grow
— great people stay, develop and progress
Technology does more of the heavy lifting
— automation improves productivity and customer experience
Customer Care creates commercial value
— stronger relationships, retention and new opportunities with our existing customer base
If you're an ambitious and nurturing customer operations leader who loves building high-performing teams, improving customer experiences and finding smarter ways to work, we'd love to hear from you. On offer is a generous salary of $140k + super.
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📌 Customer Care And Experience Manager | National Renewable Energy | $140K + Super (Queensland)
🏢 @
📍 Queensland