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Customer Service/System Support Officer (Parental Leave Term Contract)
Warrumbungle Shire Council
Summary
Provide frontline customer service and systems support for Warrumbungle Shire Council in Coonabarabran on up to 18‐month parental leave contract. $74,512–$86,595 + super.
Terms
$74k - $86k / year
Admin and Secretarial Call Centre and Customer Service Public Sector and Government
Description
Customer Service/System Support Officer (Parental Leave Term Contract)
Department: Corporate Services
Reports to: Manager Corporate Services
Salary range: $74,512 – $86,595 per annum + superannuation
Contract: Parental Leave Contract – up to 18 months
Location: Coonabarabran, NSW
About the role
Be the friendly face of Council and help make things happen. As a key first point of contact, you'll deliver high-quality customer service in person, by phone and email, process payments, and help the community access Council services.
Alongside frontline service, you'll support Council's customer service and records management systems: maintaining accurate data and records, troubleshooting system issues, assisting staff with digital systems, and helping improve information management. You don't need to be an IT specialist, but you should be confident with technology and quick to learn.
This role suits an experienced customer service professional with excellent communication,



strong computer skills, attention to detail, and the ability to stay calm and solution‐focused when busy. Experience with business systems, training others, or local government is highly regarded.
Demonstrated experience in customer service, administration, or a related field.
Strong verbal and written communication skills with the ability to engage effectively with diverse stakeholders.
Proficiency using computer systems, including Microsoft Office and customer management software.
Strong problem‐solving skills and ability to think critically under pressure.
High attention to detail and strong organisational skills.
Ability to work both independently and as part of a team.
Commitment to confidentiality and ethical standards.
Willingness to undertake ongoing training and professional development.
Class C driver's licence.
It is a plus if you have experience in local government or public sector roles, familiarity with council software (e.g. Pathway, TechOne, Authority), and basic IT troubleshooting/systems support.
Why join Warrumbungle Shire Council
Warrumbungle Shire Council offers a secure career, genuine work‐life balance, and a rewarding regional lifestyle. Benefits include:
Long service leave after 5 years
Flexible monthly RDO
Generous leave provisions
Option to purchase additional leave / deferred leave
Ongoing training, mentoring, and professional development
Access to thousands of free online courses
Weekly pay cycle
Salary packaging options
Employee Assistance Program (EAP) for employees and immediate family
Health and wellbeing initiatives (flu vaccinations, hearing tests, skin checks)
PPE and/or generous uniform allowance (role‐dependent)
Coonabarabran, the Astronomy Capital of Australia, offers a vibrant community, excellent services, and access to the Warrumbungle National Park—an attractive place to live, work, and raise a family.
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📌 Customer Service/System Support Officer (Parental Leave Term Contract) $74K -$86K / Year Warrumbungle Shire Council (New South Wales)
🏢 Orana Dama
📍 New South Wales