Make an impact without losing your flexibility
Are you an experienced Support Coordinator who knows the NDIS, enjoys working autonomously and wants to help participants achieve meaningful outcomes?
Hope and Change
is looking for an experienced
NDIS Support Coordinator
to join our growing team.
This is a
full-time, hybrid role
offering flexibility across home, our Indooroopilly office and the community. You will have the autonomy to manage your own caseload while remaining connected to an experienced team that values good judgement, collaboration, accountability and quality practice.
Why join Hope and Change?
Genuine hybrid flexibility:
Work across home, office and community settings while remaining connected to your team and participants.
Autonomy in your role:
Manage your own caseload, priorities and participant relationships with the support of an experienced team.
Clear expectations:
We provide clear caseload, billable and documentation expectations, regular communication and support.
A connected team:
Access regular team check-ins, supervision and experienced colleagues when you need another perspective.
Meaningful participant work:
Help participants navigate the NDIS, solve problems and build sustainable supports around their individual needs and goals.
Professional development:
Ongoing learning and development opportunities to strengthen your knowledge and capability.
The tools to do your job:
A company laptop and mobile phone are provided.
About the role
As a Support Coordinator with Hope and Change, you will work alongside participants to help them understand, implement and make effective use of their NDIS plans.
Your responsibilities will include:
developing strong professional relationships with participants and their support networks
helping participants understand their NDIS plans, funding and available supports
connecting participants with suitable disability, health, housing, community and mainstream services
sourcing and coordinating providers based on participant choice, needs and goals
monitoring plan utilisation, budgets and potential funding risks
identifying service gaps, barriers and changes in participant circumstances




supporting participants to build their capacity to understand and manage their supports
preparing reports and evidence for plan reviews and reassessments
maintaining accurate and timely case notes and participant records
communicating with families, nominees, providers, clinicians and other stakeholders
identifying and escalating risks appropriatelyindependently managing your caseload, workflow and priorities
achieving agreed billable and utilisation expectations.
Ultimately, your role is to help participants turn their NDIS funding into
practical supports, increased capacity and meaningful outcomes in their everyday lives
.
About you
This is not an entry-level Support Coordination position. We are looking for someone who understands the realities of the role and can work with a high level of independence and accountability.
You will ideally bring:
a minimum of
one year's experience in NDIS Support Coordination
, or substantial relevant case management experience
strong working knowledge of the NDIS and participant plan implementation
demonstrated experience independently managing a participant caseload
confidence interpreting NDIS plans, budgets and funding categories
experience monitoring utilisation and identifying potential underspend, overspend or funding risks
an understanding of plan reviews, reassessments and changes in participant circumstances
strong written communication, case noting and report-writing skills
the ability to build effective professional relationships with participants, families and providers
sound judgement when responding to complex situations, competing priorities and participant risk
strong organisational and time-management skills
confidence working independently while remaining connected to a broader team
an open Australian driver's licence and reliable vehicle




a suitable home working environment and reliable internet access.
Qualifications in
disability, community services, mental health, social work, human services or a related discipline
will be highly regarded.
We are particularly looking for someone who is
resourceful, organised, professional and accountable
. You follow through on commitments, communicate clearly, maintain accurate records and understand the balance between participant choice, safeguarding, funding and sustainable service delivery.
You are willing to investigate options, advocate appropriately and help participants navigate complexity rather than simply process referrals and service agreements.
About Hope and Change
Hope and Change is a Registered NDIS Provider delivering
Support Services and Support Coordination
across Queensland.
Our Support Coordination team works alongside participants, families and their support networks to help people understand and implement their NDIS plans, connect with appropriate services and supports, build capacity and achieve practical outcomes.Through our Support Services, we provide high-quality in-home disability support to people with a broad range of needs, including complex medical, personal care and behavioural support requirements.
Our values of
Compassion, Respect, Integrity, Excellence and Collaboration
guide the way we work with the people we support, their families, our colleagues and professional partners.
Our leadership team brings extensive experience across disability, nursing, community services, education, governance and executive management. We are committed to high-quality service delivery, strong skilled practice and helping the people we support achieve greater choice, independence and meaningful outcomes.
Compliance requirements
Before commencement, you will need to provide:
current First Aid and CPR
NDIS Worker Screening Check
NDIS Worker Screening (Yellow Card)
Working with Children Check (Blue Card)
NDIS Worker Orientation Module
100 points of identification
proof of right to work in Australia
current Australian driver's licence.
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📌 Ndis Support Coordinator | Hybrid | Brisbane
🏢 Hope and Change
📍 Brisbane