Our Commitment At Phillip Island Nature Parks we are committed to fostering a diverse and inclusive workplace which represents both the community we work in and our visitors.
We are committed to reconciliation with Aboriginal and Torres Strait Islander Peoples and Aboriginal and Torres Strait Islander People are strongly encouraged to apply.
We celebrate diversity of thought, culture, gender, and ability and support a workplace culture and environment where people can work flexibly to support a rewarding work-life balance.
As such we encourage applications which represent this diversity and discussions regarding reasonable adjustments which could be made to ensure your success and satisfaction in the role.
The Nature Parks is a child safe setting.
Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct.
Visitor Experience Officer Multiple Part time and fixed term roles available Availability to work evenings and weekends is essential Immediate start and October/November intake opportunities available Work at one of Victoria's most iconic wildlife destinations - Phillip Island Penguin Parade About the Company Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands.
We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your qualified growth is encouraged.
Join us to be part of a team that shares your passion for environmental and wildlife conservation.
Here, you will discover a rewarding career and a truly great place to work.
About the Role The purpose of this role is to deliver exceptional,



authentic, and inspiring visitor experiences through outstanding customer service across ticket sales, retail, guided tours, and visitor engagement activities.
The role provides visitors with information about Phillip Island Nature Parks and the region and, through positive and memorable interactions, inspires a deeper connection with nature, wildlife, and the importance of conservation.
About you You thrive on creating exceptional, genuine, and inspiring experiences for every visitor and have a passion for wildlife and conservation.
Your customer service is warm, engaging, and memorable.
Experience in tour guiding is highly regarded, with confidence in leading groups, sharing engaging stories, and bringing our wildlife and conservation work to life.
Language skills are also highly desirable, helping us connect with visitors from around the world.
Whether you are seeking part-time work, a meaningful role alongside other commitments, or an opportunity to build your career in tourism, we'd love to hear from you.
The Benefits Multiple part-time roles available - Minimum 20 hours per fortnight Inclusive, supportive and growth focused workplace culture.
Scale 1 hourly rate - $***** inclusive of hourly allowance for 7-day roster (Mon to Sun) public holidays Position covered under Phillip Island Nature Parks Enterprise Agreement.




Access to our Employee Assistance Program (EAP) for you and your family.
Opportunities for professional development.
Excellent leave entitlements including paid parental leave and the ability to purchase additional leave.
Discounts on entry fees in to our attractions, food, beverages, and retail purchases.
Stunning coastal work location , with one of Australia's leading conservation and sustainable Ecotourism organisations.
An opportunity to be part of the magic each evening as the Little Penguins return to shore.
Be part of a purpose-driven organisation where every visitor experience you create helps support vital conservation and sustainability outcomes.
How to Apply If this sounds like you, please apply by submitting your resume and sharing why you'd be a great addition to our team.
Applications close on Sunday August 30th, ****.
For further details about the role, including key duties and responsibilities, please refer to the Position Description - Visitor Experience Officer Key Selection Criteria Demonstrated high level of experience in customer service Previous experience in visitor engagement, sales and service duties within a fast-paced environment Ability to provide high quality service, information and guidance to a diverse range of visitors including Non English speaking visitors.
Experience in system use, point of sale, ticketing systems and cash handling and use of Microsoft Office (Word, Excel, Outlook) Proven ability to follow directions, de-escalate and resolve conflict and multi-task and prioritise in a diverse environment Demonstrated communication and problem-solving skills Other Requirements: Working with Childrens Check Drivers License First Aid Level II and CPR

📌 Visitor Experience Officer (Victoria)
🏢 Phillip Island Nature Parks
📍 Victoria