JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to – own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service! This is at the heart of our business, and we want you to be a part of it!
We have a supportive and inclusive team that embraces individuality and diversity
We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry
You will have exposure to ongoing training & development opportunities from day one
We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group
Did you know the JB team support vulnerable communities by making donations to our Helping Hands workplace giving program. Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about
We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions
We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program and more
Job Description
Create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team,



by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.
Key Responsibilities
Achieve sales targets for you and the JB Direct Sales Team by
Putting the customer at the centre of everything you do and creating "Raving Fans"
Participating in all suppliers, compliance, and sales training modules
Participating in the STARS coaching program to learn and demonstrate required sales behaviours
Understand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactions
Working efficiently and multitasking where required to manage incoming call and chat volumes
Enable a safe work environment for your team, ensuring all OHS policies and procedures are adhered to
Provide a high level of customer service standards including pre, during and post the sale
Remain relevant and up to date with new products and services
Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in theACL or other legislation and ensuring compliance with telco partner procedures (e.g. Telstra)
Build and maintain effective working relationships with relevant internal and external stakeholders
Assist the Management Team, where required, in daily operational aspects and tasks.
Qualifications
Retail or Call Centre experience in high achieving teams
Demonstrated ability in required skills competencies
Intermediate computer and typing skills
Sound Organisational skills
JB Hi-Fi Group is an equal chance employer committed to providing a work environment that promotes diversity and inclusion.
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📌 Peak Trade - Jb Direct Team Member (Melbourne)
🏢 JB Hi-Fi & The Good Guys
📍 Melbourne