We are recruiting for a Service Centre Consultant to join a fast-paced mortgage support team based in Kogarah. This role involves supporting brokers by providing updates on the status of home loan applications and handling related enquiries.
This opportunity suits someone with a strong risk mindset, experience in customer service or contact centres, and an interest in banking or financial services.
About the role
Handling inbound calls from mortgage brokers regarding the status of mortgage applications
Providing accurate and timely updates in line with policies, procedures, and risk frameworks
Working in a high-volume contact centre environment
Managing multiple systems while maintaining attention to detail and compliance
12-month contract
Possibility to transition to permanent employment, subject to performance and business requirements
Working hours
Monday to Friday rotating shifts
Standard shifts typically 9:00am - 5:00pm
4 weeks of full time training, Monday to Friday (no late shifts during training)
What we're looking for
Previous experience in a contact centre environment, ideally within financial services or a fast-paced customer service setting




Strong risk awareness and ability to follow defined processes
Good financial acumen or interest in mortgages and lending
Confident phone manner and clear communication skills
Strong attention to detail and ability to work across multiple systems
Additional information
On-site role based in Kogarah, Sydney
Candidates must have full work rights suitable for a 12-month contract with potential permanent conversion
Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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📌 Service Centre Consultant - Mortgages (Sydney)
🏢 MPG
📍 Sydney