The Customer Rebates Analyst is responsible for the accurate administration of customer rebate programs, ensuring payments are processed correctly, on time, and in accordance with contractual agreements. Working closely with Finance and operational stakeholders, the role focuses on maintaining strong financial controls, resolving rebate-related queries, and supporting reporting and process improvement initiatives.
Our client is a well-established and growing organisation with a strong presence across Australia and New Zealand. Operating within a dynamic, fast-paced environment, they are committed to delivering exceptional service, driving operational excellence, and fostering a collaborative workplace culture. The business offers employees the opportunity to contribute to meaningful outcomes while developing their skills in a supportive and forward-thinking setting.
Description
Manage the end-to-end administration of customer rebate programs, ensuring accuracy and compliance with agreed terms
Review rebate agreements and apply eligibility criteria, rates, thresholds, and payment terms correctly
Process recurring and ad hoc rebate payments within agreed service levels
Validate rebate calculations against sales data, customer information, and contractual requirements
Investigate and resolve discrepancies, exceptions, and payment issues
Reconcile rebate balances and support month-end reporting, accruals, and financial close activities




Prepare regular reporting on rebate activity, payment status, and key trends
Partner with Finance, Commercial, Operations, and customer stakeholders to resolve queries and improve outcomes
Maintain strong controls, audit trails, and supporting documentation
Identify and support process, system, and reporting improvements to drive efficiency and accuracy
Profile
A successful Rebates Analyst should have:
Previous experience in finance operations, accounts receivable, rebates, claims administration, or a related analytical finance role
Strong reconciliation and data analysis capabilities
High attention to detail with a focus on accuracy and controls
The ability to interpret contractual terms and apply them consistently
Strong problem-solving and communication skills
Excellent organisational skills with the ability to manage competing priorities and meet deadlines
Advanced Microsoft Excel skills
Job Offer
Opportunity to work in a commercially focused finance environment
Exposure to key business stakeholders and customer programs
A supportive and collaborative team culture
Ongoing professional development and career growth opportunities
Competitive salary package and employee benefits
If you are a highly organised finance qualified who enjoys working with data, driving process improvements, and ensuring financial accuracy, we would love to hear from you.
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📌 Rebates Analyst (Melbourne)
🏢 Michael Page
📍 Melbourne