About the role
As the first point of contact for audiology customers, you'll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You'll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.
This is an exciting opportunity for a motivated Retail Assistant ready to step into a
Clinic Manager pathway
. With a structured training program, you'll be supported to quickly develop into a senior role.
Working across our
Dapto and Warrawong
stores, you'll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.
This part-time role offers 30 hours per week across five days (Tuesday to Saturday).
There is flexibility for shorter days (9:00am-3:00pm or 10:00am-4:00pm), providing a consistent schedule and great work-life balance.
As five-day coverage is required to support clinic operations, availability across all rostered days, including Saturdays, is essential.
Key Duties
Provide exceptional customer service and build lasting positive relationships
Perform hearing screening and hearing aid maintenance (full training provided)
Schedule appointments through the Simply Hearing system
Manage administrative duties
Liaise with store partners and ensure smooth flow of daily clinic operations




Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following:
Passionate about making a meaningful impact on the lives of others
Previous experience in a fast-paced retail/customer service environment
Previous experience in Audiology or allied health is desirable but not required
Strong interpersonal and communication skills, with empathy towards others
Solid computer literacy and highly adept in Bluetooth and troubleshooting technology
Committed towards continuous learning and development. Full Audiology training provided!
Benefits & Perks
Two Free pairs of glasses per year!
Birthday and Volunteer Leave
30% Family & Friends discount for glasses
Health & wellbeing support through our Employee Assistant program
Access to Specsavers Perks with 500+ popular retailers
Work-life balance and permanent employment opportunity
Location
Top Ryde/ Rhodes, NSW
Employment Term
Part Time 30 hours p/w
About Specsavers Audiology
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you'll be supporting community members improve their hearing health in a welcoming, retail-based environment.
We've proudly ranked among Australia's Top Ten Best Places to Work for two consecutive years - and we're on a mission to become number one.
#J-*****-Ljbffr

📌 Retail Assistant / Clinic Manager (New South Wales)
🏢 Specsavers
📍 New South Wales