We're looking for a customer‐focused and motivated Customer Service Representative to join our Security Branch team in Loganholme. This is a frontline, rapid‐paced role ideal for someone who takes pride in delivering outstanding service and is eager to build their knowledge across security technologies and solutions.
Why This Role Matters
As the first point of contact for many of our customers, you play a crucial role in shaping their experience with Wesco Anixter. You'll support daily branch operations, help customers with product and order enquiries and collaborate with sales, operations, and supply chain teams to ensure a seamless customer journey.
What You'll Do
Serve customers at the trade counter, via phone, and email
Processing sales orders (via emailed purchase orders, counter and phone)
Respond to product, pricing, order, and account enquiries
Prepare accurate quotes aligned to customer needs
Coordinating with operations, purchasing, and accounts teams
Manage returns, backorders, and stock availability requests
Support showroom presentation and branch processes as needed
What Success Looks Like
Customers receive friendly, prompt, and accurate service
Orders, quotes, and enquiries are handled efficiently
You build confidence in security products and branch processes
You work well with the team to keep operations running smoothly
You show reliability and growth, positioning yourself for future progression
What You Bring
Experience in sales or customer service, ideally in a distribution workplace
Proficiency with Microsoft Office and familiarity with ERP systems
Excellent verbal and written communication skills
Strong phone manner and customer relationship skills
Interest in IT or security technology (CCTV,



access control, alarms)
Strong attention to detail and good time‐management skills
Ability to learn quickly and work in a dynamic environment
What We Offer
Career stability and growth within a transformative Fortune 200 organisation
Supportive team environment
Opportunities to embed yourself in an exciting, fast‐evolving industry
Employee Assistance and Referral Programs
A point for succession within the organisation, providing pathways into sales, operations, technical roles, and future lead opportunities
Employee programs, learning pathways, and real progression opportunities
About Wesco Anixter
We build, connect, power, and protect the world.
Wesco Anixter represents the international go‐to‐market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in‐country expertise.
In Australia, we operate security branches across 10 locations, featuring showrooms, trade counters and warehouse facilities that enable us to be a leading distributor of security equipment. We employ over 170 staff and partner with the world's top brands to deliver security technology solutions across access control, CCTV, alarms, monitoring, and systems integration.
Across ANZ, our footprint spans commercial sales and services for security, networking, datacom and telecom product solutions, as well as a manufacturer of unified video, access and security systems. This role sits within Wesco Anixter Security Branches (previously Central Security Distribution).
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Customer Service Representative (Queensland)
🏢 Wesco
📍 Queensland