Job Description
Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go — it's about how it changes you.
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At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew — you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we've got you. Wanna spend your days with people you genuinely like? Us too — and we're pretty sure you'll fit right in, wherever that is.
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Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
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About the Role
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We are searching for a number of Travel Contact Centre Sales Consultant's to join our Brisbane team! Known internally, as a Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!
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Your mission as a GCO if you choose it,



is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
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This role is office-based where a set number of days is required by the region. You will therefore ideally live within a commutable distance to our office in Brisbane.
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Role and Responsibilities
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Reach monthly sales targets while driving exceptional customer service KPIs
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Work with both speed and efficiency while consistently displaying compassion and care in every interaction
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Handle any booking issues calmly and with empathy.
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Differentiate your service to provide a uniquely G experience for our travellers
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How your Mission is Achieved:
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Connect with our prospective travellers both over the phone and via email.
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Ask the right questions to ascertain the needs of each unique traveller.
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Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
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Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
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Act at all times with the purpose of providing a life changing experience
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Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
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Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.
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Required skills:
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Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
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A love of sales and travel
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Experience using a GDS system, preferable but not mandatory
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Superior selling skills & exceptional customer service skills are required
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Problem solving/complaint resolution skills
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Extensive geographical knowledge & travel experience
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Flexible and energetic, with the ability to work independently as well as in a team environment
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Ability to work varying shifts and weekends as required
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Ability to navigate and use a variety of computer systems confidently with speed and efficiency
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Understanding of, and identification with, G Adventures' Core Values
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Enjoy being a part of a global team
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What Do We Offer You?
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Additional days off, including on your birthday!
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Vacation time for you to recharge
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Enhanced Parental Leave
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Meaningful Employee Recognition Program
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Learning and Growth Opportunities
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Employee Resource Groups
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*Applicable based on location*
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Please note that Artificial Intelligence (AI) is used in the selection or interview process.
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G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work workplace. We consider all qualified applicants.
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📌 Travel Contact Centre Sales Consultant - Brisbane (Queensland)
🏢 G Adventures
📍 Queensland