About the role
We are seeking an experienced, friendly, organised, and reliable Guest Service Agent to join our holiday letting apartment team in the heart of Broadbeach. As the first point of contact for guests, you will play a key role in delivering exceptional customer service and ensuring a smooth and enjoyable stay.
Key responsibilities
Welcome and check-in/check-out guests efficiently
Handle reservations, phone enquiries, and email correspondence
Process payments and manage booking systems
Provide local recommendations and assist with guest requests
Coordinate with housekeeping and maintenance teams
Maintain a clean, professional front desk environment
About you
Previous reception, hospitality, or customer service experience preferred




Strong communication and interpersonal skills
Well-presented with a positive, can-do attitude
Ability to multitask and stay calm under pressure
Intermediate computer skills and experience with RMS Cloud booking systems is essential
Availability to work weekends, public holidays, and flexible shifts
Benefits
Supportive and friendly team setting
Versatile roster to suit work-life balance
Opportunity to grow within the property/hospitality industry
Work in a vibrant beachside location

📌 Guest Service Agent (Gold Coast)
🏢 Vue and Encore
📍 Gold Coast