About the role..
Are you a customer service professional who thrives in a fast-paced environment and wants a role that makes a difference?Our client, an industry leader in their field, is growing their team and looking for professionals who share their commitment to helping older Australians stay protected, supported and independent at home. If you have previously had experience in a contact centre, we'd love to hear from you!
What you'll be doing:
You'll be the friendly, reliable voice connecting clients, families and service providers - coordinating care, solving problems, and making sure every client feels heard and supported.
Managing a high volume of inbound and outbound calls ******/day) in a structured, fast-paced support environment
Building trusted relationships with clients, families and providers
Coordinating services, bookings and appointments for clients
Liaising with service providers to organise support
Maintaining accurate, up-to-date client records in the CRM
Monitoring service delivery and resolving enquiries with professionalism and care
Collaborating with internal teams to deliver outstanding client outcomes
About You
Recent contact centre experience is essential — this is a non-negotiable
Experience in aged care, disability,



NDIS or community services is highly desirable (but not required)
A genuine customer-first attitude with strong communication skills
Excellent organisational skills and the ability to juggle multiple priorities
Confidence navigating CRM systems in a busy, multitasking environment
High attention to detail and a positive, team-oriented mindset
What's In It for You
A supportive team culture with comprehensive training and onboarding
The chance to work for an organisation genuinely making a difference in the community
A convenient location - just 5 minutes from the train station and close to major bus routes
Access to Fitness Passport for your health and wellbeing
EAP support available for you and your immediate family
Standard working hours | Mon - Fri 8:30 - 5 with an hour lunch
If you've got the contact centre experience we're after and a passion for delivering exceptional customer service, we want to hear from you!
Additional information
CBD Fringe - 5 Minutes from the Train Station & Close to Bus Route
8:30am - 5:0pm | No weekends or afterhours
Supportive team environment and a great salary!
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📌 Care Co-Ordinator (Queensland)
🏢 Majer Recruitment
📍 Queensland