The Role
We're looking for a proactive and friendly Customer Care Consultant to join our Kalgoorlie Trade Store!
This is a front-of-house, customer-facing role where you'll be the first point of contact in-store. We're seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.
What You'll Be Doing
Provide
face-to-face customer service
as the primary focus of the role
Assist customers with product selection and provide practical advice on industrial products
Maintain a
clean, well-stocked, and organised shopfloor
Support
stock replenishment, stocktakes, and merchandising
activities
Safely handle and move stock (including items up to required weight limits)
Identify and
escalate customer or operational issues
when needed
Work collaboratively to maintain a
safe, efficient, and supportive team environment
What We're Looking For
Previous experience
in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment)
Solid
face-to-face communication skills
and customer service manner




Proactive and reliable personality traits with an emphasis on wanting to make your workplace better
Physically capable of handling stock safely (according to WA workplace guidelines)
What's In It For You
Permanent role with
competitive salary, incentives & Wesfarmers share plans
Exclusive discounts across
Kmart, Bunnings, Target, Officeworks + 400+ partners
Free OnePass subscription
Ongoing
training and career development opportunities
Guaranteed hours
, annual leave and sick leave
Team events, recognition programs, and rewards
Employee Assistance Program (wellbeing, financial, legal and more)
Refer-a-Friend bonus
(up to $2,000)
Option to purchase
additional annual leave
Generous
paid parental leave
As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug & alcohol testing.
Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.
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📌 Customer Care Consultant Trade Store - Kalgoorlie (Western Australia)
🏢 Wesfarmers Industrial & Safety
📍 Western Australia