AERA
is a national Managed Services Provider ofbusinessCloud Solutions, IT Services, Voice, Data, Telephony, Cyber Security, Hosting, Hardware, Licensing and AI throughout Australia. You can see us at
We are a fast growing, dynamic and professional organisation with offices in Sydney, Melbourne, Canberra & Brisbane.
The role
We're looking for a dynamic, enthusiastic, dedicated and skilled Network, Voice & Data Engineer to join our technical team. You'll be responsible for support on our national service desk supporting, managing, and deploying network infrastructure, voice systems (FreePBX, MS Teams Calling), and firewall solutions across a diverse client base.
This is a hands-on role with exposure to cutting-edge technologies including SD-WAN's, Cisco, Meraki, Ubiquiti, MPLS, 3CX, FreePBX and Microsoft Teams Calling.
Previous experience providing remote technical support and working as part of an external helpdesk / managed services team will be highly regarded.
What you'll do
Duties expected in this role (but not limited to):
Provide remote and onsite technical support to our clients
Configure, deploy, and support Cisco, Meraki, Ubiquiti: Switches, Routers and Firewalls
Deploy and manage SD-WAN technologies including Cisco Viptela, Meraki, and Ubiquiti
Install and maintain VoIP systems including 3CX, FreePBX and Microsoft Teams Calling
Perform structured cabling and patch panel installations as needed
Troubleshoot network and voice issues across client environments
Document network topologies, configurations, and change logs




Assist with onboarding new clients and infrastructure upgrades
We don't expect you to have the following application knowledge, but you will be required to quickly adapt to the following if you don't have them already:
ConnectWise
IT Glue
Solarwinds Network Performance Monitor
Skills and experience
Previous experience working in an MSP / ISP environment.
2+ years' experience in network and voice engineering
Strong knowledge of Cisco networking (routing, switching, VLANs)
Experience with configuration and support of all mainstream firewalls
Hands-on experience with FreePBX and SIP trunking
Familiarity with Microsoft Teams Calling and M365 integration
Experience with SD-WAN technologies (Viptela, Meraki, Ubiquiti)
Familiarity with SolarWinds, NetFlow, and SD-WAN portals
Excellent troubleshooting and customer service skills
Great customer service with an attitude of willing to please and succeed
Strong organisational skills and attention to detail
Be an independent person who thrives in a multi-tasking environment
Willingness to be hands-on and perform tasks of all levels of complexity
What we offer
Friendly, rewarding environment
Fantastic work culture + supportive management + excellent work/life balance
Company vehicle for work purposes
Laptop, phone, and tools required
Endless opportunities to grow and learn
Working with Mid-Market and Enterprise Network Technologies
Flexible work arrangements (field, office, hybrid)
Ready to join a team that values innovation, reliability, and customer care?
#J-*****-Ljbffr

📌 Level 2 It Support Engineer (Voice & Network) (Melbourne)
🏢 AERA CLOUD
📍 Melbourne