Customer Service and Sales Representative (B2C & B2B) – Melbourne
LEON CYCLE is the retail arm of the LEISGER Cycle Group, makers of premium electric bikes under the brand names NCM and LEISGER, and of electric bike components under Das-Kit and DeHawk. The LEISGER Cycle Group set up its online retail business in **** in Germany and has been rapidly growing its market share across Europe ever since.
We are now confidently expanding into the Australian and New Zealand markets, and we're looking for a passionate, service-driven Customer Service Representative to help us deliver an outstanding experience to our customers and dealer partners.
Our team is diverse, global and well-connected, offering all employees genuine growth opportunities and the support they need to succeed. Every member of our sales and technical staff is highly trained with hands-on experience with electric bicycles, so whether a customer needs an electric mountain, trekking or city bike, our team can guide them to the right model.
LEON CYCLE: Your e-bike specialist
About the role
This is a varied, hands-on role covering both B2C and B2B customer service across Australia and New Zealand, plus in-showroom sales and minor bike repairs. You'll be the first point of contact for individual customers and dealer partners alike, helping resolve queries, process orders and keep our customers on the road.
Key Responsibilities
B2C Support
Respond to customer inquiries regarding ebike orders
Assist customers with online purchases, product inquiries, promotions, returns, exchanges, replacements and complaints




Ensure prompt and proper resolution of queries, escalating where needed according to defined procedures
Build and develop strong, lasting customer relationships
B2B Support (Dealers across Australia and Recent Zealand)
Assist with dealer order processing
Handle RMA and warranty claims
Showroom and Technical
Support showroom sales and assist walk-in customers
Carry out minor bike repairs and adjustments as needed
General
Document customer problems and maintain the system databases and software.
Communicate with co-workers and customers daily via phone and email
Research root causes of recurring issues and help devise action plans to resolve them
Identify opportunities for cost savings, process improvements and customer engagement
Maintain up-to-date product and service knowledge for problem resolution and customer inquiries
Collaborate with key stakeholders and teams to stay current on new products, services and policies
What We're Looking For
3+ years of customer service experience
Strong phone manner and verbal and written communication skills
Good computer skills and comfort working within a database or CRM
Strong analytical and problem-solving ability
Self-disciplined, perceptive and proactive, with a friendly "can do" attitude
Experience in the ebike, bicycle or motorbike industry highly regarded
Above all, really solid customer service skills are essential
What's on Offer
Employee discounts on our ebike range
A supportive, friendly team culture within a fast-growing global company
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📌 Customer Service And Sales RepresentativeB &C) – Melbourne
🏢 Leon Cycle
📍 Melbourne