Saul Recruitment - Specialising in recruiting top MSP/MSSP/Security talent across ANZ!
Looking for a role where you can combine your technical expertise with client relationship management, strategic consulting and technology leadership?
Up to $135k Base + Super + Training!
Sydney - Hybrid
Own key client relationships, shape technology roadmaps and influence strategy!
Work with great people and customers!
Supportive, people-first culture
Flexibility and great employee benefits
This is an opportunity to join an award-winning, well-established and highly regarded MSP/MSSP with a strong reputation for exceptional client service, trusted advice and long-term customer partnerships.
You'll become part of a growing, supportive and collaborative team that genuinely invests in its people, embraces contemporary technology and takes pride in delivering solutions that make a real difference. It's a fantastic environment for someone passionate about technology, customer outcomes and building a long-term career within the MSP/MSSP industry.
You'll become the trusted advisor for a portfolio of clients, helping them get more value from their technology investments while ensuring service excellence across every interaction.
This role suits someone who enjoys building relationships, solving business challenges and influencing technology outcomes.
Why This Opportunity Stands Out:
Own client relationships
- Become the trusted technology advisor for a portfolio of businesses.
Strategic influence
- Lead technology roadmap discussions and guide long-term IT decisions.
Varied environment
- Work across multiple industries, technologies and business challenges.
Strong technical team behind you
- Collaborate with experienced engineers, project teams and specialists.
Career progression
- Develop your commercial, consulting and leadership skills.
Hybrid flexibility
- Balance office, home and client engagement.
This is a business that values proactive thinking,



accountability and people who genuinely care about delivering great outcomes for clients.
What You'll Be Doing:
Managing and growing relationships across a portfolio of clients
Acting as the primary point of contact for technology advice and service delivery
Leading regular client review meetings and roadmap discussions
Identifying risks, gaps and improvement opportunities across client environments
Working closely with engineering and project teams to ensure successful outcomes
Managing escalations and driving issues through to resolution
Assisting with solution design, project recommendations and technology planning
Presenting recommendations to key stakeholders and decision-makers
Supporting project scoping and technical proposals
Maintaining accurate documentation and account records
Visiting client sites when required
What You'll Bring:
Previous experience in a Technical Account Manager, Service Delivery Manager, Senior Engineer or similar role
MSP experience managing multiple client environments
Strong relationship management and stakeholder engagement skills
Commercial awareness and the ability to identify opportunities for improvement
Excellent communication skills with both technical and non-technical audiences
Strong organisational skills and the ability to manage competing priorities
A proactive approach with a strong sense of ownership and accountability
Passion for delivering outstanding customer experiences
Tech Environment Experience Across a Mix of:
Microsoft 365 (Exchange Online, SharePoint, Teams)
Azure & Entra ID
Intune & Endpoint Management




Cyber Security Solutions (Microsoft Defender, MDR)
Backup & Disaster Recovery
Networking, Firewalls & VPNs
Cloud Infrastructure & Business Connectivity
Service Management Platforms
Highly Regarded:
Microsoft Certifications
ITIL Knowledge
Cyber Security Experience
Experience presenting technology recommendations to business stakeholders
Previous consulting or advisory experience
What's In It For You? Career Growth, Training, Culture & Benefits..
Join a respected and growing MSP/MSSP
- Build your career with an established business offering stability, growth and long-term opportunity.
Genuine career progression
- Follow clear pathways into senior technical, projects, consulting, architecture, specialist or leadership roles.
Training, certifications and mentoring
- Access structured development, paid certifications, upskilling incentives and mentoring from experienced professionals.
Modern technology and project exposure
- Work across cloud, Modern Workplace, infrastructure, networking and security, including migrations and transformation projects.
Broader experience and ownership
- Work across diverse customers and environments while taking on greater technical responsibility as you develop.
Work with great people and customers
- Collaborate with skilled professionals, share knowledge and build trusted relationships with business and technology leaders.
Supportive, people-first culture
- Join an inclusive and collaborative environment that invests in its people and recognises great work.
Flexibility and great employee benefits
- Enjoy hybrid working, additional leave, employee discounts, parental support, wellbeing initiatives and other workplace perks.
This is a fantastic opportunity for a technically strong professional who enjoys working closely with clients, building trusted relationships and helping organisations get the best from their technology.
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📌 Technical Account Manager - Msp/Mssp - Client Strategy & Technology Advisory! (New South Wales)
🏢 Saul Recruitment
📍 New South Wales