BTIG APAC is a global financial services firm seeking a Front Office Technical Support Specialist for a 12-month contract in Sydney. The role provides in office, front-line technical support to a trading and operations group of approximately 20 people, focusing on the reliable day-to-day operation of local network, storage, data-center, desktop, and systems infrastructure.
What You'll Do
Provide responsive, hands‐on front-line technical support to Sydney-based trading and operations users
Support and maintain local network, storage, and data‐center environment, escalating to regional or US teams as appropriate
Support and maintain desk-level Microsoft Excel, VBA, and Python tools by coordinating with owners and users to resolve issues
Administer and support Microsoft Office, SharePoint, Active Directory, and storage services
Build, maintain, and retire Linux virtual machines in line with agreed lifecycle and operational practices
Diagnose and resolve desktop, systems, access, and connectivity incidents with clear communication about impact and resolution
What You Need
Experience providing technical support in financial services,



ideally within a front office or trading‐floor environment
Strong Microsoft Office support skills, including SharePoint and Active Directory administration
Practical experience supporting network and storage services
Experience building and managing Linux virtual machines
Practical scripting and automation experience, particularly with VBA and Python
Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency
Clear, respectful communication skills and ability to work effectively with traders, operations colleagues, and distributed technology teams
Authorization to work in Australia
Nice to Have
Ability to provide basic database support and coordinate larger database work with US technology team, including SQLHK01 estate
Experience supporting front office trading platforms such as Fidessa or Triton, including configuration, troubleshooting, and user support
Familiarity with database operations or infrastructure lifecycle management
Experience supporting storage migration or transition programs
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📌 Btig Apac Technology: Front Office Technical Support Specialist (New South Wales)
🏢 Linuxcareers
📍 New South Wales