St Vincent's Health Australia - Spring Hill QLD
The QLD Field Engineer Team Leader plays a critical leadership and operational role, responsible for leading a local team of field engineers across Queensland. This hands-on role involves delivering high-quality on-site and remote technical support while ensuring consistent and reliable field services across St Vincent's facilities.
The Team Leader coordinates site visits, rostering, leave, team training, workload allocation, and contingent workforce support. They will identify resource gaps, initiate sourcing and onboarding of contingent workers for project or peak workload coverage, and oversee their day-to-day delivery and safe offboarding.
As a working technical lead, they remain "on the tools", actively working as a senior technician, providing support for end user devices, printers, mobile devices, telephony, and network or infrastructure issues.
This role acts as a key escalation point for urgent technical issues, including after-hours incidents. They are the first responder for emergency technology support outside of Service Desk hours (weekday 5pm-7am and weekends). The Team Leader is responsible for guiding their team's development, onboarding, performance reviews, and service improvement initiatives.
This is a highly visible customer-facing role requiring technical credibility, strong people skills, and the ability to coordinate and lead under pressure in a clinical 24/7 environment.
LEADERSHIP & ACCOUNTABILITY
Coordinate daily activities and priorities of the *State* Field Engineering team
Actively provide second-level technical support (onsite and remote)
Lead team rostering, timecards, out-of-hours/on-call scheduling and coverage
Escalate and own major incidents after-hours until resolution or handover
Foster a high-performing, accountable, safety-conscious field support culture
Identify, onboard, and oversee contingent workers to support project or overflow work
PEOPLE LEADERSHIP & DEVELOPMENT
Mentor, coach,



and train junior engineers across clinical and corporate site support
Conduct performance reviews and identify development opportunities
Lead team engagement and cross-training initiatives across field support areas
Supports recruitment, onboarding, and performance documentation for direct reports and contingent staff.
SERVICE DELIVERY & TECHNICAL SCOPE
Support desktop PCs, laptops, mobile devices, printers, telephony, A/V and conferencing peripherals
Deliver and support field activities for network, rack equipment, patching, UPS, cabling, site escorts
Provide remote hands support for infrastructure teams and third-party MSPs
Maintain availability of spare parts, replacement devices, and onsite tools
Coordinate on-call coverage, incident follow-up, and root cause contribution
Ensure field incidents, problems and changes are logged, classified and progressed
OPERATIONS AND PLANNING
Participate in projects as required, including equipment rollouts and site setup
Contribute to team scheduling, training plans, and technology readiness assessments
Document solutions, share knowledge, and maintain asset and configuration data
Monitor and report on KPIs including resolution time, site satisfaction, and ticket backlog
STAKEHOLDER & RELATIONSHIP MANAGEMENT
Act as the primary contact for clinical and corporate stakeholders at QLD facilities
Liaise with vendors and MSPs to resolve site issues and coordinate planned works
Build effective working relationships with Site Executives, Nursing and Facility Teams
INNOVATION AND IMPROVEMENT
Identify improvement opportunities in workflows, tools, and asset utilisation




Contribute to field service uplift planning and service maturity activities
Share insights into recurring issues or high-impact service areas
INCIDENT MANAGEMENT
Acts as Incident Management Lead (IML) during rostered periods, ensuring high-priority technical disruptions are managed with urgency and clinical awareness.
Coordinates real-time incident response and communication with stakeholders.
ON-CALL & CLINICAL TECH RESPONSIBILITIES
Serve as first escalation point for after-hours emergency support.
Respond to life-critical system disruptions with clinical awareness and urgency.
Participate in the national on-call roster and marquee events.
Experience, Knowledge, Skills, Abilities, Personal Attributes
Minimum 5 years' experience in desktop, infrastructure, or field engineering support
Demonstrated experience leading or coordinating site-based technical support teams
Excellent troubleshooting skills across desktop, telephony, peripheral, and network hardware
Confident providing high-quality customer support in a healthcare or mission-critical setting
Proven experience supporting Windows devices, mobile platforms, and basic infrastructure tasks
Demonstrated ability to manage competing priorities and coordinate distributed teams
Experience overseeing third-party vendors or contingent workers
Robust verbal and written communication skills
Demonstrated capability to support 24/7 operations in a healthcare or mission-critical environment.
Microsoft certifications or equivalent industry qualifications.
Healthcare or aged care industry experience
Experience using ITSM platforms
Familiarity with ITIL-based support models and processes
Experience participating in major incident response or after-hours technical support
Exposure to AV, nurse call, and network rack/cabling equipment
Certificate IV in Information Technology or equivalent hands-on experience
Current Australian Driver's Licence (requirement for travel to facilities)
ITIL v4 Foundation
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📌 Qld Field Engineers Team Leader (Queensland)
🏢 St Vincent's Health Australia
📍 Queensland