QLD Operations Manager
Insurance Building & Repairs
Brisbane, QLD
Salary: Up to $200,000 + Super + Bonus
We are recruiting for an experienced
QLD Operations Manager
to take ownership of the Queensland operations of an established insurance building, repairs and construction business.
This is a senior leadership position with responsibility for operational performance, team leadership, commercial outcomes, client relationships, quality, safety and continued growth across the Queensland business.
The successful candidate will lead an established operational team and work closely with Estimators, Supervisors, Project Managers, Coordinators, subcontractors, insurers and senior management.
This role would suit an experienced
Operations Manager, Construction Manager, State Manager or senior insurance building professional
who understands both the operational and commercial requirements of running a successful building and repairs division.
Key Responsibilities
Operational Leadership
Lead the day-to-day performance of the Queensland operation
Manage and support operational teams across insurance repairs, reinstatement, remediation and construction projects
Ensure projects are delivered safely, efficiently, commercially and to agreed quality standards
Monitor workflow, job allocation, project progress and operational capacity
Identify operational issues and implement practical solutions
Develop and improve internal processes, systems and procedures
Support the continued growth and development of the Queensland operation
Lead, mentor and develop Estimators, Supervisors, Project Managers, Coordinators and other operational staff
Establish clear performance expectations and accountability across the team
Support recruitment, onboarding, training and professional development
Conduct performance reviews and address performance issues where required
Maintain strong team engagement, communication and morale
Promote an inclusive, professional and high-performance culture




Take responsibility for operational and financial performance across the Queensland business
Monitor project margins, costs, budgets and profitability
Review and approve quotes, scopes, variations and costings where required
Ensure projects remain commercially viable throughout delivery
Contribute to annual budgets, forecasting and financial planning
Analyse operational performance and identify areas for improvement
Provide fully costed recommendations for capital expenditure and asset requirements
Support senior management with reporting and business planning
Insurance & Construction Delivery
Oversee insurance repair and reinstatement projects across Queensland
Ensure scopes of work accurately reflect damage, repair requirements and construction methodology
Support Estimators and Supervisors with technically complex claims and projects
Ensure variations and additional works are identified, documented and appropriately approved
Monitor project timeframes, quality and customer outcomes
Ensure building works comply with relevant building codes, standards and contractual requirements
Assist with escalated customer, insurer or project issues where required
Client & Stakeholder Management
Build and maintain solid relationships with insurers, loss adjusters, clients and key stakeholders
Act as a senior escalation point for operational and service matters
Maintain a high standard of communication and customer service
Participate in client meetings, performance reviews and operational discussions
Identify opportunities to strengthen existing client relationships




Support business development and growth opportunities across Queensland
Requirements
Minimum 5 years' experience in a senior construction, building or operational management position
Demonstrated experience leading construction or insurance building teams
Strong understanding of residential and/or commercial construction
Experience managing project budgets, margins, scopes, variations and commercial performance
Strong knowledge of construction techniques, building codes and relevant legislation
Demonstrated people leadership and team management experience
Construction White Card
Highly Regarded
Experience within insurance repairs, restoration, reinstatement or remedial construction
Previous experience as an Operations Manager, Construction Manager, State Manager, Senior Project Manager, Senior Supervisor or Senior Estimator
Trade Certificate in Carpentry
Domestic Builder Unlimited licence or ability to qualify
Experience working directly with insurers and loss adjusters
Experience overseeing teams across multiple locations
Strong leadership and people management skills
Commercial and financial acumen
Ability to manage competing priorities and high workloads
Strong written and verbal communication
Problem-solving and conflict-resolution capability
Ability to analyse operational and financial performance
Strong understanding of construction safety and compliance
Ability to implement operational and organisational change
Customer-focused approachHigh level of accountability and ownership
What's on Offer
Salary package up to $200,000 + Super
Performance bonus
Senior Queensland leadership opportunity
Established operational team
Significant autonomy and ownership
Flexible working arrangements
Supportive and collaborative working environment
Opportunity to play a key role in the continued growth of the Queensland business
#J-*****-Ljbffr

📌 Qld State Manager (Queensland)
🏢 S&you
📍 Queensland