AES Tanawha is on the lookout for compassionate and savvy Client Care Representatives to join our team on a casual basis.
Work-life balance with shift work – weekend availability a must!
Great mix of people, admin and animals!
Pet well-being discount on treatments and products
About Us Animal Emergency Service (AES) Tanawha is a leading veterinary emergency clinic, proudly part of Animal Emergency Australia, an independently owned network of exceptional veterinary services.
As a trusted leader in Emergency and Critical Care (ECC), we are committed to setting the benchmark for veterinary medicine in Australia.
About the Role As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team.
You'll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond.
This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference.
Please note that AES Tanawha operates as an after-hours clinic, so flexible availability for weekends, public holidays, evenings, and early morning shifts is essential.
What Your Day Looks Like
Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims




Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic's operations
About You
Veterinary industry experience or hospital experience (highly regarded)
Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings
Paws & Perks
Casual hourly rate starting at $***** + shift penalties!
Australia's largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
Further education & career planning benefits
The chance to transfer across the company to fulfil your further career aspirations (We promote and recruit from within!)
Opportunities for additional training in Leadership, Specialisation and Management
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements
Apply today If you're passionate about delivering exceptional client care and creating positive experiences for pets and their owners, we'd love to hear from you.

📌 Client Care Representative (Queensland)
🏢 Animal Emergency Australia
📍 Queensland