Just Support Services delivers person-centred support to people living with disability across South West Sydney, Illawarra and South Coast. We operate a Supported Independent Living (SIL) model, which means 24/7 support, a workforce that has to be rostered and compliant around the clock, and an organisation that has to hold up to NDIS audits. We work alongside participants, their families, support coordinators and the communities they live in
About the role
As the General Manager- Operations, you will be responsible for managing the day to day running of the business. Reporting to the Directors, this is a broad role in a small executive team that will be responsible and accountable for how services are delivered, how the organisation performs against the NDIS Practice Standards, and how our workforce is led and supported.
About you
You have had experience running an operation like this before. You know what an SIL roster costs when it goes wrong, what an auditor asks for, and how to hold a line on compliance without stalling service delivery. You are comfortable making the call and equally comfortable telling the Directors when a decision needs to sit with them.
What we offer
Salary Range:
$140,000 to $160,000
Vehicle Benefit:
$20,000 car allowance or company vehicle
Flexible Work Arrangement:
Hybrid role
Professional Development:
Investment in qualified growth, with opportunities for career progression aligned to performance and development objectives.
Key responsibilities
Operations
Oversee participant service agreements and make sure delivery matches participant goals.




Manage resource allocation and workforce utilisation across a 24/7 roster.
Develop and implement the operational systems, processes and improvement projects the organisation runs on.
Quality, compliance and risk
Own NDIS registration and compliance, and the full audit cycle from preparation through to outcome.
Draft, implement and maintain organisational policies and procedures.
Track the legislative and regulatory changes that affect us, and act on them.
Oversee incident management, risk mitigation and quality improvement activity.
Workforce
Lead a team of key workers and team leaders. Manage performance, development and workforce planning.
Manage industrial relations matters, position descriptions, employment contracts and HR documentation.
Oversee onboarding and employee compliance systems, including screening checks and mandatory training currency.
Participants and stakeholders
Manage complex participant matters, escalations and complaints.
Shape service design so it delivers participant-centred outcomes.
Financial and business performance
Monitor workforce costs, including overtime, additional payroll costs and unfunded roles.




Test the viability of new initiatives and build the business cases behind them.
Report to the Directors on operational performance and advise them on business and operational decisions.
You will also represent Just Support Services at sector forums and with the NDIS Quality and Safeguards Commission, participate in serious incident escalation and on-call arrangements, and deputise for the Directors when required.
Qualifications
Tertiary qualification in disability, community services, health, social work, business or management, or equivalent demonstrated experience.
At least five years in a senior operational or management role in NDIS, disability or community services.
Demonstrated experience leading and developing teams.
Experience managing NDIS compliance, audits and the NDIS Practice Standards.
Working knowledge of the SCHADS Award and NDIS Pricing Arrangements.
Experience managing budgets, workforce costs and financial reporting.
Sound judgement in complex participant matters, complaints and risk.
Excellent written and verbal communication skills
Current NDIS Worker Screening Check, a Working with Children Check, and a current Australian driver's licence.
Experience in Supported Independent Living.
Post-graduate qualification in management, business or a related field
We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, and people from all backgrounds. If you need an adjustment at any stage of the process, tell us and we will arrange it.
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📌 General Manager - Ndis Operations (New South Wales)
🏢 Just Support Services
📍 New South Wales