The Lutheran Aged Care, NSWNMA and HSU NSW Enterprise Agreement
Reporting to
Hotel Services Manager
Last Reviewed
August 2026
The Role:
As part of the food services team you are required to assist with facilitating a high quality, cost effective food and beverage service to all customers of Lutheran Aged Care in accordance with dietary, statutory and best practice guidelines.
Position Objectives:
Under the direction and supervision of the Hotel Services Manager you are to demonstrate leadership and coordination through utilisation the Food Management System (Netmenu) and associated functionality to provide a:
- High quality standard of food and beverage service that enhances resident lifestyle and encourages residents’ participation and appetite.
- Commitment to the values and philosophy of Lutheran Aged Care.
- Commitment to the Quality program including documentation, utilisation, auditing, continuous improvement and risk management activities.
- Commitment to the Work Health &Safety; program including consultation, risk management and injury management activities as set out in Lutheran Aged Care’s quality and other documentation.
- Commitment to the privacy and confidentiality requirements as set out in Lutheran Aged Care’s documentation.
- Commitment to ongoing personal and professional development.
Knowledge, Skills and Experience
Essential
Desirable
Trade Qualified Commercial Cook or Chef
Yes
High level of oral and written skills.
Yes
Computer and keyboard skills, including utilisation of the MSOffice suite of products (Outlook, Excel etc).
Yes
Current Food Safety Supervisors certification
Yes
Demonstrated ability to supervise and lead staff
Yes
Demonstrated utilisation of Food Management System software (eg NetMenu)
Yes
Demonstrated ability to work within policy and guidelines
Yes
Demonstrated understanding of Food Standards Code, Food Act 2003 and Food Regulation 2010.
Yes
Demonstrated understanding of the Aged Care Accreditation process.
Yes
Experience in all aspects of planning and preparation of meals in a commercial setting.
Yes
Ability to work as part of a team or individually
Yes
Demonstrated understanding of food requirements for the elderly and vulnerable
Yes
Personal Qualities:
- Neat and tidy in appearance with appropriate dress for the duties to be performed
- Punctual
- Honest and reliable
- Empathetic towards older persons
- Sets professional standards
- Valuable time management skills
- Highly motivated.
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