The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do perks thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Job Details

Department: Department of Families, Fairness and Housing Work Type: Fixed term - full time Job Function: Child protection Classification: CYF3 Work Location: Melbourne - Southern Metro Reference: VG/00683081 Closing Date: 07-Sep-2026 Salary Range: $97,429 - $109,593 Job Duration: Fixed term until: 30-JUN-2027 Attachments: (PDF, 302KB)
Position Description

(Word, 134KB)
Position Description

Contact: Michelle Bailey
(phone hidden) [email protected]

Position Details

THE ROLE

The Care Support Help Desk (CSHD)



Advanced Worker reports to the CSHD Coordinator and works closely with the CSHD team. The position also works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organizations to support best outcomes for children in statutory care.

The CSHD provides critical support activities for children in all care types with a focus of children entering care. The CSHD improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.

The Care Support Help Desk Team provide support to unallocated kinship carers, through active outreach and providing vital documentation relating to the children in their care.

ACCOUNTABILITIES INCLUDE

- The Advanced Worker will have specific responsibility to undertake priority care support tasks.
- It will play a critical role in leading the administrative functions for all placement establishments and support earlier identification of care needs to strengthen and support children and young people in statutory care.
- The successful applicant will be organised, relationships-focused,



and demonstrate excellent written and verbal communication skills, collaboration, and innovation.

Please open the position description to read more.

This role requires a Working with Children Check.
Further advice on obtaining this check can be found here:
For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Job details Department: Department of Families, Fairness and Housing
Job Reference: VG/00683081
Location: Melbourne - Southern Metro
Work Type: Fixed term - full time
Job Function: Child protection
Classification: CYF3
Salary Range: $97,429 - $109,593
Job Duration: Fixed term until: 30-JUN-2027
Date posted: 24-Aug-2026
Application Close Date: 07-Sep-2026
Attachments: (PDF, 302KB)
Position Description

(Word, 134KB)
Position Description

Contact:

Michelle Bailey

(phone hidden) [email protected]

📌 Advanced Care Support Helpdesk Worker (Melbourne)
🏢 State Government Of Victoria
📍 Melbourne