The Business Development and Technical Service Representative position is based at our busy Sunshine North office, trade counter and showroom. This is a hands-on and varied role, with a strong focus on sales, business development and technical service. Our products are technical, but comprehensive training and ongoing support will be provided. A technical service background will be highly desirable.
The role also includes showroom and trade counter sales, providing a valuable chance to develop your product knowledge and gain first-hand insight into our customers' needs. This experience will directly support your business development and technical sales activities.
Key responsibilities
- Preparing and following up quotes & Quoting technical service jobs
- Generating new leads
- Making outbound calls to existing customers
- Arranging technical service bookings including machine breakdowns and annual service contracts
- Building strong customer relationships through excellent phone manner and careful listening
- Understanding customer requirements and recommending the right solution
- Showroom and trade counter sales
- Managing competing priorities and assisting trade counter and showroom customers
- Answering phones and following up opportunities
- Supporting external sales team
About you
- Excellent attention to detail and strong organisational skills
- Ability to confidently multi-task, prioritise and manage competing demands
- Positive, friendly and professional, with an excellent phone manner
- Strong communication and listening skills
- Confident speaking with customers and developing relationships
- Comfortable learning and selling technical products
- Initiative and proactive approach to finding solutions and improving processes
- Takes pride in providing exceptional customer service
- Looking for a long-term career opportunity and wants to grow with the company
About us
Fallshaw Group is an Australian-owned company with a long history of manufacturing and supplying wheels, castors and materials handling solutions.
📌 Internal Business Development and Technical Service Representative (Sunshine North)
🏢 Fallshaw Group
📍 Sunshine North
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