Housekeeping Attendant

Reports to

Park Manager or Community Manager

Employment type

Casual, part time or full time

Direct reports

Nil

Location

Ingenia Holiday Park or Rental Community

Portfolio/Department

Holidays or Rental

Career level

Frontline

Why this position exists: role purpose

This role works as part of a team to create a clean, welcoming and comfortable environment for guests by maintaining high housekeeping standards that enhance the overall guest experience.

What you’ll do

Accountabilities

Clean rooms/cabins, common areas and other work areas so that health standards and guest standards are met. This includes:

- Carry linen, towels, toilet items and cleaning supplies to and from areas to be cleaned
- Sweep, scrub, wax or polish floors using brooms, mops or powered scrubbing and waxing machines
- Make beds and tidy rooms
- Dust, clean, disinfect and/or polish furniture, fixtures and appliances
- Pick up rubbish, empty garbage containers, take to waste areas for removal
- Restock supplies in rooms and other areas.
- Check appliances are in working order and request any repairs needed with Maintenance
- Keep storage areas well-stocked, clean and tidy. Assist with stock take.
- Wash windows, walls, ceilings and other surfaces
- Report damage, safety risks, theft and found articles to management

Any other duties as reasonably assigned by management

Challenges and opportunities

Work in a rapid-paced, detail-oriented role

Work in a park or community environment, with varying weather conditions

Opportunity for cross-training and learning new roles

Physical requirements of the role include frequent lifting, muscular force, bending, twisting and stretching, frequent walking around the site and up and downstairs

Use of cleaning equipment, products and chemicals, use of PPE such as rubber gloves and facemasks

Comfortable handling unpleasant and confronting messes while maintaining professionalism

Relationships

Build and maintain relationships with:



Park or Community team members; guests, visitors, residents.

What you’ll bring to the role

Capabilities (skills and behaviours applied in this role)

Collaborating - Working cooperatively with others to help a team or work group achieve its goals

Building guest loyalty - Meeting and exceeding guest expectations and building relationships with guests

Initiating action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and taking initiative when required

Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time

Valuing differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds; fostering a positive, inclusive environment where diverse ideas and perspectives are shared

Personal style (personality characteristics needed for this role)

Diligent - hardworking, reliable, punctual

Integrity - is honest, trustworthy, ethical and takes responsibility and personal pride in one's work

Enjoys physical work - motivated towards hands-on work, requiring manual effort or movement.

Safety-conscious - tends to prioritise safety in behaviours and decision-making

Can-do attitude - proactive, optimistic, flexible and willing to give things a go

Experience (practical application of capabilities, knowledge and personal style)

Experience working as part of a team to action guests requests,



provide good guest service and complete tasks

Experience in hospitality cleaning working to deadlines and meeting expected standards

Experience communicating effectively with team members, utilising communication channels as needed (e.g. radio, mobile phone)

Knowledge (theoretical understanding needed for this role)

Ingenia knowledge

Understanding of the site (e.g. holiday park, community) and local area (park specific)

Ingenia policies (e.g. code of conduct, Health Safety & Environment)

Ingenia Standard Operating Procedures (SOPs) relevant to role and site processes

Ingenia systems (e.g. Tribe)

Technical knowledge

Current "C" class drivers license (desirable)

Knowledge of chemical safety, handling, usage, storage and transportation

Understanding of manual handling practices

Understanding and identification of safety hazards and risks

Our expectations

The Ingenia Team Way

Customer Obsessed

Know your customer and their needs

Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing.

Be visible and engaged, show up with intent

Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.

Communicate with clarity, share context, bigger picture and the 'why'

Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities.

Make it Count

Own the basics, be reliable and accountable

Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.

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📌 Housekeeping Attendant - Soldiers Point Holidays (City of Sydney)
🏢 Ingenia Communities
📍 City of Sydney